Signpost Director

  • Added Date: Wednesday, 27 March 2019
  • Deadline Date: Saturday, 01 June 2019

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The Project Director, Signpost, will lead the Signpost Global Team to achieve the three-year vision of expanding the project to all crisis-affected populations who would benefit from the Signpost digital portfolio of tools. The Project Director will execute the strategy to achieve the vision, including improving the quality and reach of existing Instances and building new partnerships to expand Signpost in new relevant geographies and contexts. The Director will set clear annual goals for the global team taking into account the diverse and specific needs of instances, monitor progress and adapt tactics as necessary to maintain Signpost’s brand alignment with gold-standard protection principles. He / she will also work to ensure client satisfaction both internally to instance teams and externally to beneficiaries.

She / he will proactively engage with the Global Leadership Council (GLC) formally on a monthly basis and informally as frequently as needed, to share project progress, troubleshoot challenges and raise key strategic decisions. She / he will engage at least monthly with all Instance leads to assure they are receiving necessary program quality support broadly as well as specifically to their instance and delivering on their commitments to maintain protection and product standards.

The Director will set a robust business development strategy and execute it, including proactively fundraising with existing and new private and public donors. She/ he will keep abreast of funding opportunities for instances and proactively make those connections, as well as assure that instances are not competing with each other and with the Global team. She / he will assure visibility of the Signpost program internally at IRC and externally in the media, in collaboration with Communications colleagues and with other partners, speaking knowledgably about Signpost as a whole as well as instances specifically.

The Director will manage performance of the global team, including setting performance goals and professional development targets for all full time staff, and make decisions about the composition of the team in line with available budget and the program needs. She / he will also monitor Instance-level performance and report on it regularly to the Global Leadership Council.

Strategy and implementation

  • Execute Signpost vision of expanding globally within the next three years through ‘franchise model’ partnership plan; determine tactics for achieving global strategic vision, including mapping out and cultivating key stakeholder relationships
  • Set clear performance targets for the project in collaboration with the team (including Signpost Global team as well as instance leads) on an annual basis, monitor progress and assure team is guided to meet targets
  • Oversee preparation for and facilitate monthly Global Leadership Council discussions on project progress, challenges and successes, and strategic decisions. Host quarterly impact review meetings with GLC to assure project is meeting goals.
  • Identify new Instance opportunities and make informed go / no-go recommendations to GLC
  • Identify Instances that are in need of remedial support to maintain their Signpost license, supervise the delivery of support and recommend relinquishment of Signpost license if that is necessary
  • Identify new technology partners or products that would benefit the digital portfolio and make informed recommendations to GLC
  • Ensure Signpost continues to adhere to humanitarian principles and best practice across protection and digital spheres.
  • Support identification and development of research and evidence-generating opportunities, as well as strategies to ensure new evidence is incorporated into best practice.

Manage and strengthen relationships with key partners

  • Manage relationships with IRC Regions and Country Programs utilizing Signpost; ensure the global team is delivering high value support to Instances that meets their needs and hold Instance leads accountable for quality implementation
  • Promote dynamic communication between instances and Signpost team
  • Expand relationships with new donors, including private and public institutions
  • Maintain strong existing partnership with Mercy Corps and grow other NGO partnerships to expand Signpost globally
  • Engage with existing donors to provide progress updates and maintain strong relationships

Represent Signpost

  • Represent Signpost externally in media and events as-needed
  • Represent Signpost internally to all IRC stakeholders

Oversee business development and financial management

  • Launch business development strategy and proactively fundraise for Signpost with private and public donors
  • Oversee Signpost global budget
  • Assure that grant reports are delivered on time and with high quality
  • Make decisions about the composition of the team in line with the budget and programmatic needs

Manage global team performance

  • Manage performance and professional development of global team members, assuring they have adequate direction and clear performance goals
  • Ensure clear definition and understanding of roles and responsibilities within the Signpost team and for engagement with instances

Professional Standards

The IRC and IRC staff must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

As a leader you will be placed in a position of trust. To maintain that trust, you are expected to always:

  • Lead by example and be a positive role model to others.
  • Promote awareness of the IRC’s standards and make sure those you supervise are equipped with the knowledge and resources they need to comply with them.
  • Monitor conduct of those you supervise and take responsibility for activities that occur under your supervision.
  • Be responsive to anyone who raises an ethics or compliance concern and make sure matters are resolved in a fair and appropriate manner.


  • At least five years’ experience leading complex project or program, ideally with multiple partners in the humanitarian and / or product management space
  • Understanding of the humanitarian architecture, particularly protection activities preferred
  • Demonstrated background in or fluency with digital product management in order to effectively oversee product management and developer functions
  • Experience working in humanitarian and / or international development
  • Experienced team manager, including with remote direct reports
  • Cultural sensitivity essential
  • Excellent interpersonal and oral and written communication skills
  • Demonstrate high-energy and a proactive nature, have a positive can-do attitude, be result-driven, have exceptional problem-solving skills, and work comfortably in a group/collaborative setting.
  • Demonstrated ability to successfully work in a fast-paced environment, within and across departments/functions and develop positive relationships with locally and remote based staff.
  • The ideal candidate must demonstrate an ability to stay calm under pressure
  • Entrepreneurial experience strongly preferred
  • Additional language competency a plus


Reports to: Deputy Director of Emergencies Unit

Oversees: ~4 direct reports, including Product Manager, Protection Specialist, M&E Officer and Project Officer

Works closely with: Members of Global Leadership Council, other IRC colleagues in private and public fundraising departments, Technical Units

This vacancy is archived.

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