Roving Cultural Mediator – Greek, English - Arabic - National Contract

  • Added Date: Tuesday, 10 January 2017
  • Deadline Date: Friday, 20 January 2017

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Introduction

The Danish Refugee Council (DRC) is a humanitarian, non-governmental and non-profit organization, founded in 1956, that works in 40 countries around the world.

DRC’s mandate is driven by three global strategic objectives within the DRC Assistance Framework: Saving lives and alleviation of immediate suffering among people affected by conflict, safeguarding, restoration and development of livelihoods, and, institutional and organizational change that contributes to protection of people’s rights and peaceful handling of conflict.

Background

DRC has been operating in Greece since December 2015, providing support to the Greek Ministry of Migration Policy in ensuring dignified reception conditions for refugees and migrants arriving on Lesvos Island. In March 2016, DRC expanded its operations in Athens, in response to the changing context and the build-up of refugee population on mainland Greece. ​

Purpose

Under the overall supervision of the Field Protection Manager, and in cooperation with the DRC protection staff, the Roving Cultural Mediator will accompany vulnerable asylum seekers and refugees to and from their places of residence to access medical, legal and other services in the Greek public sector. S/he will ensure safe and dignified access to medical, legal and other services, and provide translation and interpretation as well as culturally appropriate, correct, and smooth communication between the persons of concern and Greek service providers.

Duties & Responsibilities

  • In coordination with, and at the request of field protection staff, accompany asylum seekers and refugees via bus or taxi from their place of residence to the service provide and back home again afterward if needed.
  • Provide clear, understandable and culturally appropriate translation and interpretation services for asylum seekers, refugees and the service providers, as required.
  • Support persons of concern to fully express and understand the information being exchanged and take written notes if needed.
  • Ensure the confidentiality of the information is preserved and respected
  • Provide backup support to the protection teams when not accompanying clients
  • Other tasks as required by the Field Protection Manager to support DRC’s activities implementation

Required Qualifications

  • Excellent command of written and spoken English, Greek and Arabic languages
  • Minimum one year working experience; previous experience working in the humanitarian sector is preferred
  • Basic written and spoken English is required
  • Extensive vocabulary and ability to accurately translate complex ideas and information, including the capacity to understand and translate medical, legal and procedural information;
  • The ability to negotiate, mediate and interpret on behalf of service users;
  • General administrative skills are needed, including competence with Microsoft Word, basic Excel

Skills & Qualities

  • Excellent interpersonal and teamwork skills, working with different groups, partners and nationalities
  • Ability to work with vulnerable individuals, from children to elderly
  • Commitment to humanitarian principles and values
  • Flexible, enthusiastic and willing to learn from others
  • Good organizational skills to work autonomously and organize transportation for a variety of beneficiaries
  • Empathy, combined with a genuine desire to improve the quality of the lives of service users
  • Ability to think on your feet and make decisions under pressure
  • Able to remain calm, in control and good humored even under pressure
  • Demonstrates integrity by modeling the DRC values and ethical standards
  • Strong analytical skills
  • Focuses on impact and result for the client and responds positively to feedback
  • Consistently approaches work with energy and a positive, constructive attitude
  • Builds strong relationships with external actors
  • Demonstrates openness to change and ability to manage complexities
  • English (basic written and spoken)
  • Greek (advanced written and spoken)
  • Arabic (advanced written and spoken)

Terms and Conditions

The contract will be under the Greek Labor Law, and all allowances will be provided to the employees (Christmas, Easter, Vacation bonus).

All work related transport costs from duty station to other work sites are refundable.

All communication costs work related are refundable.

DRC provides training opportunities to develop and strengthen the quality of its services as well as its staff members’ professional and personal development.

The position will be based in Larissa (Greece) and national terms and conditions apply.

General Regulations

The employee shall follow DRC instructions on safety, confidentiality and ethical guidelines, including the Code of Conduct and the Humanitarian Accountability Framework.

The employee should not engage in any other paid activity during the DRC contract period without prior authorization.

The employee should not engage in any activity that could harm DRC or the implementation of any project during the DRC contract period.

The employee should not give interviews to the media or publish project-related photos or other material without prior authorization.

The employee shall return all borrowed equipment for the project to DRC after the end of the contract period or upon request.

This vacancy is archived.

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