Refugee Cash Assistance (RCA) Case Manager

  • Added Date: Friday, 17 January 2020
  • Deadline Date: Saturday, 29 February 2020

Essential Functions:

● Conduct intakes and needs assessments for refugee clients referred to the Cash (RCA) and Medical Assistance (CMA) Program

● Develop an individualized service plan and identify activities to complete the service plan based on the client needs assessment

● Identify new referral resources that will facilitate and assist client self-sufficiency

● Coordinate with staff of other RST programs for RCA enrollment of eligible clients

● Confirm client eligibility for the first and second phases of RCA in a timely manner to ensure clients receive full RCA benefits in accordance with program regulations

● Provide intake and orientation for all eligible clients

● Maintain up-to-date RCA Provider Manual and knowledge of RCA program requirements

● Maintain timely case notes and case files per program requirements

● Enter client date into the RST and funder databases in a timely manner as directed

● Refer non-exempt clients to the associated employment program; act on client non-compliance as soon as reported by employment program

● Process check requests for client cash benefit disbursement and assist with the distribution of client checks including client signatures indicating cash benefit receipt

● Serve as an advocate for clients

● Other duties as assigned

Job Requirements:


● Graduate of an accredited 4 year college or university preferred

● A comparable amount of training and experience may be substituted for degree


● Background in social services required

● Experience working with diverse populations and/or refugee social services programs preferred

● Experience and education may be substituted for one another


● High English language proficiency and excellent communication skills, both verbal and written, required

● High level of computer literacy required

● Fluency in an additional language spoken by the client base preferred (Arabic, Spanish, French)

● Ability to multitask and prioritize work

Licenses/Certifications: None at this time

This vacancy is archived.

Recommended for you