We are looking for a highly qualified, self-motivated Programme (Sub Area) Manager) who is able to work with diverse teams of both national and international staff as well as local government authorities, UN agencies, I/NGOs and other partners under difficult, stressful and sometimes insecure conditions.
Who are we?
The Danish Refugee Council (DRC) and Danish Demining Group (DDG) is a humanitarian, non-governmental, non-profit organization founded in 1956 that works in more than 30 countries through-out the world, including South Sudan. DRC/DDG fulfills its mandate by providing direct assistance to conflict-affected populations, including refugees, internally displaced people and host communities. Under its mandate, the organization focuses on emergency humanitarian response, rehabilitation, post-conflict recovery and humanitarian mine-action.
Danish Refugee Council (DRC) in conjunction with Danish Demining Group (DDG) has been operating in South Sudan since 2005 initially concentrating on providing safe and supportive conditions for refugees returning from neighboring countries after the Comprehensive Peace Agreement was signed.
In 2012 - 2013, DRC opened its operations in Upper Nile and Unity States to respond to the large influx of refugees coming from Blue Nile State and South Kordofan (Sudan). In addition to the refugee response and since 2014, DRC has been then actively engaged in responding to the humanitarian needs of IDPs affected by the internal conflict through the provision of integrated approaches.
With a total of 430 national staff, 50 expatriate staff and an annual budget of approximately USD 20 million, we are currently implementing multi-sectorial interventions through the provision of humanitarian services focused on CCCM, Protection, SGBV, FSL, Shelter and Infrastructure to both internally displaced persons and refugees across 5 field sites (Ajuong Thok, Bentiu, Maban, Malakal and Aburoc).
Purpose of the post
The Sub Area Manager is responsible for coordination of Assistance, Protection, Camp Management and general services delivery for Aburoc-Kodok in Fashoda county, other areas in West Bank as the context evolves. S/he ensures the establishment of effective and representative IDP governance structures and promotion of beneficiary participation in decision making and implementation of community affairs; ensures sound information management incorporating service and population monitoring and feedback systems; facilitates effective communication with IDP and host population, ensures effective community-led site planning to minimize risk to public health and maximize access to services, and oversees operation, care and maintenance of relevant services. S/he liaises closely with Sector Managers within DRC and develops and sustains strong partnerships with all stakeholders operating in the settlement(s). S/he is supervised by the Area Manager Malakal and technically supported by the Protection and Camp Management Technical Coordinators based in Juba. S/he supervises a team of DRC camp management and protection staff – contracted national staff and large teams of casuals and/or incentive workers. S/he also supervises the support team including the finance, logistics, procurement, administration, security and human resources operations and staffing. S/he carries the base management responsibilities for a full base in Aburoc and satellite office in Kodok.
Supervision of CCCM activities
Promote beneficiary participation of IDP communities
- Support and further develop the established IDP committees whose members are representative of the population, ensuring that representation takes into account Persons with Special Needs – Elderly, Youth, Living with Disabilities, etc.
- Dependent on (evolving) context: Facilitate establishment of out-of-camp committees whose members are representative of the population, with a specific technical or cross-cutting sector focus and cutting across agencies: Protection, Shelter, WASH, etc. and ensuring that representation takes into account Persons with Special Needs – Elderly, Youth, Living with Disabilities, etc
- Facilitate and coordinate formal meetings and dialogue sessions with community representatives
- Develop the capacity of leaders, committee members and interest groups through training, Focus Group Discussions and dialogue sessions with the goal of shifting management to the community leaders
- Ensuring that beneficiary feedback procedures and complaints mechanisms are in place, through service, and forums are developed for the IDP and host population to contribute and be listened to.
- In link with the protection team, facilitate a community action planning process to enhance ownership of solutions
- Apply a participatory approach to identify, analyze and prioritize site needs in order to avoid service duplication and gaps in assistance and protection
**Promotion and facilitation of humanitarian services**
- Chair weekly site management meetings for humanitarian actors and community leadership
- Ensure appropriate site design and planning, in link with local administration and community representatives, to ensure access to services and a site design that is not harmful to public health (including cash for work initiatives such as drainage digging and provision of access roads/boats)
- Coordinate distributions in the site as may be required
- Facilitate community led awareness campaigns and social, cultural and recreational events.
- Establish, strengthen, coach and mentor effective, transparent and representative site governance systems including coordination of service provision and other defined site activities
Monitoring and coordination
- Monitor the population flow in and out of the site, according to IOM DTM guidelines for flow monitoring and Implement a system of simple addressing or registration in order to keep track of population and assistance
- Ensure gaps in assistance to beneficiaries are filled and avoid duplication of activities by conducting regular and systematic monitoring of service delivery in the location, drawing the attention of stakeholders and partners to overarching needs
- Work with the CCCM cluster lead to advocate for adherence to agreed upon minimum standards of services among stakeholders and partners
- Identify and formalize roles and responsibilities between agencies providing services in the site as a crucial function to addressing gaps andhelping to avoid misunderstandings
- Gather information about presence and needs of IDP population outside the IDP site, around Fashoda county (as security and access permits and in link with other agencies) and advocate for support to these populations as required
- Reporting to and coordinating with the CCCM Cluster State Focal Point and to Juba
Management of information and facilitation of communication
- Receive, conduct and/or facilitate baseline information on the characteristics of the population to inform, additional assistance programmes and the effective coordination of distributions
- Liaise with Protection Department to identify people with special needs (child headed families, unaccompanied orphans and minors, the elderly, people living with disabilities, etc.) in order to facilitate their timely and convenient access to services
- Operate information dissemination boards and other channels of communicating information between agencies and the residents in the area
Development of Mobile CCCM approach in Fashoda
- Recruit and mentor the new mobile CCCM team
- Lead multi-sector needs assessments with partners to out of camp locations
- Manage information gathering and information product production to disseminate to humanitarian partners for informed out-of-camp interventions around Fashoda County
- Work with the National CCCM Cluster and the Upper Nile CCCM Cluster to identify key sites of returnee and assess key gaps and challenges
Supervision of Protection activities
- Supervise the Protection Team Leader who will be 50% in Kodok and 50% in Aburoc in implementation of mobile and static protection activities.
- Conduct protection assessments and protection analysis to identify protection concerns and respond to the protection risks identified accordingly.
- Contribute to the strategic direction of the DRC Protection department, in close collaboration with the DRC Protection Coordinator, including initiating strategy planning at field level, and share protection updates and information with DRC Protection Coordinator on regular basis.
- Contribute to the design of protection projects for the Area Office under the guidance of the Protection Coordinator, and responsible for planning and timely implementation of protection activities, ensuring adherence to DRC policies and procedures.
- At the field Office level, the PM is the overall responsible for rigorous application of project cycle management standards to achieve protection program quality in design, implementation and monitoring; for example, strengthening data collection, in-depth reporting and analyses, monitoring accountability initiatives, and documenting the impact of DRC presence in the field.
- Contribute to the strategic direction of the Area office and country mission through active and ongoing participation in and contribution to strategic planning meetings and development of strategic documents.
- Ensure synergy between protection and other sectors at Area office level but also across DRC Area programs in the country.
- Work with the Area manager, Technical Coordinator, Grants Manager and other Program team members to contribute to new project development, including preparation of narrative and budget reports. For technical aspects of the project design, she/he will coordinate with the Protection Coordinator.
- Lead the team in preparation of Detailed Annual, Quarterly and Monthly Work plans and program reviews and the timely and quality preparation and delivery of weekly, monthly, quarterly and annual progress and donor reports.
- Strengthen the protection team’s capacity through daily supervision, mentoring, and training on identified topics/areas that require support.
- The Program Manager is the budget holder for Protection & CCCM project(s) and shall approve financial and procurement transactions within DRC set guidelines and ceilings and Donor contractual agreements.
- Develop and update root costing templates and data bases to feed into relevant donor budget lines
- Compile monthly cash monthly forecasts for the programs and track budget expenditures to ensure timely utilization of funds visa viz work plans, and implementation schedules and adjust budget forecasts when needed.
- Guide the team in preparation of procurement plans for project activities and coordinate with the Area office Logistics personnel for their submission to Juba for procurement and shipment to Field Office.
- Track procurement plans on weekly and monthly basis and provide feedback to procurement offices at the Area and Juba offices for corrections and adjustments.
Human Resources and Administration:
- Overall responsibility for managing the Area office protection/CCCM staff including ensuring positive and collaborative working relationships in line with DRC's Code of Conduct and assessing staff capacity to provide or recommend relevant training or coaching as needed.
- Manage and lead the programme staff in coordination with the relevant support departments at the Area office and Juba. He/she must endeavor to create positive working relationships among the staff towards an effective implementation of project activities.
- Conduct performance planning and appraisal for staff, identifying areas for capacity building and training as well as nationalization. Coach and mentor staff-both professionally and competencies. Contribute activity to the evolution of the country office nationalization strategy and policies.
- Carry out staff skills needs assessments, prepare annual capacity building and training plans in consultation with Area manager and Finance Manager and HR Officer and oversee the execution of the plan.
- Ensure timely and effective staff recruitment and induction processes, and regularly review staffing structures and staff deployment plans ensuring appropriate gender balance, paying sensitivity to ethnic contexts and expanding opportunities for nationalization.
- Ensure staff is well versed on the DRC's Code of Conduct, accountability, respectful dialogue with the IDPs, and prevention of sexual exploitation and abuse.
- Assume overall responsibility for staff safety in the area of operation in consultation with Malakal Safety Adviser.
- Ensure that all relevant information regarding safety, security and the context is shared in a timely manner.
- Make decisions to manage security incidents at local level, in consultation with the Country Director and the Country Safety Advisor.
- Represent DRC and actively participate in coordination meetings relevant to CCCM issues –West Bank and Malakal.Liaise with partners, local authorities, and local communities whenever it serves the objectives of the program in the area;
- Forge strong information and experience sharing relationships with CCCM teams in other DRC South Sudan locations;
- Perform other relevant duties assigned by the Area Manager Malakal or other delegated persons
- Perform other relevant duties assigned by the Area Manager or Program/Technical Coordinator.
Experience and technical competencies
- A master degree in political/social sciences, management, development studies, international development or equivalent degree qualifications
- At least 3 years’ experience in Protection in Protection and/or Camp Management experience or coordination experience.
- Proven technical knowledge in Protection, CCCM, project cycle management, SPHERE standards and accountability principles;
- Experience in proposal and budget development and project implementation (including budget management);
- Understanding of and experience in engaging the cluster system in IDP camps or coordination mechanisms in refugee camps;
- Experience in base and/or office management to ensure smooth operations in one base and satellite office;
- Ability for rapid analysis of complex issues, strong decision-making, and translation of programmatic learning and priorities into operational strategies;
- Excellent interpersonal skills, cross-cultural communication and ease in managing a multi-ethnic team;
- Good team leadership and conflict resolution skills, consensus team building, and adaptability;
- Patience and understanding to work with and develop capacity of national staff.
- Experience delivering programs to tight deadlines;
- Good computer and IT skills and strong communication and writing skills;
- Fluency in written and spoken English language;
- Ability and willingness to work in very remote and isolated location with limited resources and possible security risks
- Consistently approaches work with energy and a positive, constructive attitude;
- Prior experience in South Sudan or similar context an added advantage
- Self-motivated and able to work with a minimum of guidance and supervision
Experience working in security-sensitive environments and enforcement of team security protocols is an asset.
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to www.drc.dk under Vacancies. This position will be placed at Employment Band – F2.
Malakal Area Manager, Emergency Response Manager, CCCM Technical Coordinator, CCCM team and other sector teams in Aburoc (protection, FSL, ESNFI), AM MLK, Program Coordinator, Aburoc (I)NGOs, Aburoc Government representatives, RRC, Donors