Programme Director - IMAGINE Project, DRC

  • Added Date: Wednesday, 07 August 2019
  • Deadline Date: Friday, 06 September 2019

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About Mercy Corps Mercy Corps is a leading global organization powered by the belief that a better world is possible.In disaster, in hardship, in more than 40 countries around the world, we partner to put bold solutions into action — helping people triumph over adversity and build stronger communities from within.
Now, and for the future.
Program / Department Summary **Mercy Corps has been operating in the Democratic Republic of the Congo (DRC) since August 2007, with a staff of around 300 people working in North Kivu, South Kivu, Ituri, and Kinshasa. Mercy Corps' national office is in Goma with five sub-field offices. Mercy Corps activities focus on Water, Sanitation and Hygiene (WASH) services in settlements of internally displaced people, and large-scale infrastructure and service delivery development in peri-urban centers. Mercy Corps also has Food Security, Economic Recovery/Development and Governance programs. The DRC team has a strong commitment to providing entrepreneurial and innovative solutions to development challenges, and is actively seeking and facilitating market-based solutions.

In 2008, Mercy Corps and USAID launched a project to rehabilitate and extend the municipal water system of Goma and it was extended through other various donors. In 2013, Mercy Corps signed a new 38M GBP grant agreement with DFID-DRC to replicate and scale-up the Goma water project in two cities in Eastern Congo. The programme involves designing, rehabilitating, extending and constructing city water and sanitation infrastructure as well as working to reform management structures to ensure that the systems are managed profitably and sustainably.


The Programme Director (PD) will provide overall leadership, technical oversight, management and strategic vision for the programme, while managing staff and resources to ensure that the programme meets its targets and deliverables on-time, on scope, and within budget. The PD will supervise key programme staff and ensure high programme quality. The PD will be responsible for ensuring strict adherence to internal Mercy Corps policies and procedures as well as donor rules and regulations. The PD will also have representation duties to donors, relevant government entities, partners, other implementers and external stakeholders.


Programme Implementation:

  • Structure his/her team to ensure that all programme aspects are implemented to the highest standard (adhering to industry norms/regulations).
  • Ensure programme objectives and deadlines are tracked and met.
  • Ensure grant agreements are monitored and comply with Mercy Corps policies and procedures and donor/government/external rules and regulations.
  • Oversee the performance of consortium partners and sub-grantees.
  • Oversee all aspects of design, monitoring, evaluation, research and learning, and ensure that all programme aspects are documented and archived according to internal/donor requirements.
  • Ensure the programme is aligned with Mercy Corps' principles, values and strategic plan.
  • Ensure all programme management minimum standards are met (including risk management, issues management
  • Review the end of programme strategy and coordinate its implementation

Team Management:

  • Recruit a programme team and ensure that programme staff receive necessary inductions / training (including programme management certification where required).
  • Create a work atmosphere conducive to professional growth and development of excellent personnel at all levels.
  • Implement, and ensure all staff members are effectively using, the performance planning and management system, establishing performance expectations and regularly providing constructive feedback.
  • Promote accountability by conducting staff annual performance reviews with direct supervisees, and ensuring that supervisory staff personnel do the same.
  • Contribute to country team-building efforts, and ensure the integration of all team members into relevant decision-making processes.

Accountability / Reporting:

  • Mercy Corps team members are expected to support all efforts towards safeguarding and accountability, specifically to our beneficiaries and to international standards guiding international relief and development work while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.
  • Ensure all internal control procedures are adhered to and that necessary measures are put in place to ensure high standards of accountability and compliance.
  • Ensure all internal/ donor /external reports are produced as required.

Programme Support:

  • Coordinate with programme, finance and administration staff to ensure operational systems are in place to support field activities (including logistics, procurement, security, administration and human resources).
  • Work closely with country-level security focal points to develop and maintain systems that ensure the safety and security of the team in all aspects of its work.
  • Ensure that programmes are designed and implemented with a clear analysis and understanding of security management priorities.
  • Participate in programme results dissemination, as well as in fundraising effort led by the Country team

Coordination and Representation:

  • Represent Mercy Corps to government, donors, NGOs and other relevant events in the field.
  • Coordinate activities with partners, sub-grantees, government and other implementer, as well as with other Mercy Corps global staff.

Organizational Learning:

As part of our commitment to organizational learning and in support of our understanding that learning organizations are more effective, efficient and relevant to the communities they serve - we expect all team members to commit 5% of their time to learning activities that benefit Mercy Corps as well as themselves.

Accountability to Beneficiaries:

Mercy Corps team members are expected to support all efforts towards accountability, specifically to our beneficiaries and to international standards guiding international relief and development work, while actively engaging beneficiary communities as equal partners in the design, monitoring and evaluation of our field projects.

SUPERVISORY RESPONSIBILITY: Deputy Programme Directors (Infrastructure and Change), M&E Manager and Officer, Grants Manager, Consultants


WORKS DIRECTLY WITH: DRC Senior Directors (e.g. Finance, Operations, and the General Management Team), Programme specific staff, HQ Programme Operations team members and Technical Support Unit (TSU) team members.


  • MA/MSc or equivalent in engineering or an MSc/MBA in management with construction management experience and strong technical knowledge. Experience with FIDIC contratcs a strong added advantage
  • 7 years+ of management experience in progressively responsible positions – preferably as Technical Director for a comparable infrastructure project or a lower level position on a larger project.
  • Strong preference will be given to applicants with private sector experience, but some knowledge of non-profit organizations would be desired.
  • PMD / PRINCE 2 or other programme management certification is required.
  • Strong management skills, with good understanding of relevant cross-cultural issues.
  • *Fluency in oral/written English and French and/or Swahili is required.*
  • Previous experience in the DRC or other developing context is strongly desired.
  • Demonstrated attention to detail, ability to follow procedures, meet deadlines and work independently and cooperatively with team members.


The successful Programme Director will combine exceptional management skills and experience in maintaining donor and partner relationships. S/he will have an outstanding ability to develop, implement and manage innovative programmes within the current and future programme structure of Mercy Corps in the region. S/he will also have proven experience with cross-cultural team and capacity building, individual staff development and strong mentoring skills. The PD must have demonstrated experience managing large infrastructure construction programmes. S/he will have demonstrated skills in managing programmes in challenging, insecure environments. Multi-tasking, prioritizing, problem solving and simultaneous attention to detail and strategic vision are essential. The most successful Mercy Corps staff members have a strong commitment to teamwork and accountability, thrive in evolving and changing environments and make effective written and verbal communication a priority in all situations.


This position is an accompanied post based in Goma (DRC)/Gisenyi (Rwanda). The position is entitled to individual housing and is suitable for an accompanied spouse and children (up to the age of 10 years due to limited education institutions). While conditions in the country are improving, and security is quite stable in Goma, there are still pockets of violence and insecurity. Mercy Corps' sub-offices experience variable levels of insecurity, with the situation closely monitored by UN peacekeepers. Air travel is necessary to get from one end of the country to the other. Mobile phones and cellular service are widely available. Internet is available in all Mercy Corps offices. Travel to field sites will be required where living conditions are clean and secure, but basic. There are a number of health services available with evacuation options for serious illnesses. There's reasonable access to most consumer goods, although they can be expensive.

Mercy Corps team members represent the agency both during and outside of work hours when deployed in a field posting or on a visit/TDY to a field posting. Team members are expected to conduct themselves in a professional manner and respect local laws, customs and Mercy Corps' policies, procedures and values at all times and in all in-country venues.


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