Programme Assistant (Beneficiary feedback) - SSA5 Gaziantep VA077-2018

  • Added Date: Tuesday, 18 September 2018
  • Deadline Date: Tuesday, 02 October 2018

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WFP seeks candidates of the highest integrity and professionalism who share our

humanitarian principles. Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

Re-advertisement VA068-2018


From 18 September 2018 till 02 October 2018


The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.


These jobs are found in Regional Bureaux (RBs), Country Offices (COs), Area/Field Offices (AOs/FOs). The job holders typically report to a Programme Policy Officer or the designate.

At this level, job holders are responsible for the completion of a range o f specialized and/or standardized processes and activities requiring some interpretation of standard guidelines and practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other support staff. They work under minimum supervision, perform basic analyses and compile reports to support information consistency and smooth implementation of programmes/projects.


To perform specialized and/or standardized policy and programme-related processes and activities to support the effective delivery of assistance packages.

KEY ACCOUNTABILITIES (not all-inclusive)

Beneficiary feedback mechanism:

-Support in setting up a centralized WFP database to manage, track and respond to the feedback and complaints of beneficiaries received through the WFP WhatsApp number or any other channel established by WFP.

  • Record all complaints using a tracking sheet for all received feedback and complaints from beneficiaries.

  • Prioritize complaints based on the available guidelines and guidance from the WFP Monitoring and Evaluation M&E officer.

  • Refer complaints to the relevant Cooperating Partner (CP) or WFP staff.

  • Follow up on corrective action/ response with Cooperating Partners(CP)/ WFP staff and provide feedback to the beneficiaries.

  • Manage the system to enhance the existing feedback mechanisms, while exploring additional methods.

-Support in conducting sensitization sessions for the Cooperating Partners (CPs) field staff to ensure

their understanding of feedback mechanisms that would be later communicated to beneficiaries by Cooperating Partners (CPs).

  • Develop a frequently asked questions (FAQs) note that answers the beneficiary inquires by clarifying and providing relevant information.

-Follow up on beneficiary cases to ensure that actions are timely and effective.

  • Prepare weekly and monthly progress reports and analysis as required.

-**Focus Group Discussions**:

  • Guide the Cooperating Partner(CP) field staff and third-party monitoring staff in organizing group discussions with beneficiaries based on country office, field operational and Monitoring and Evaluation (M&E) priorities. This ranges from setting up clear objectives, selection criteria of the participants/sampling, questionnaire design, analysis of qualitative findings and reporting.

  • Conduct onsite practical group discussion training remotely for third party and Cooperating Partner(CP) field staff.

Critical Success Factors

· Excellent communication and negotiation skills

· Fluent written and oral communication in Arabic and English required.

· Ability to maintain accurate and precise records, well organized.

· Ability to interpret and analyse a variety of data and resolve discrepancies

· Ability to deal patiently and tactfully with people of different national, cultural and religious backgrounds

· Strong computer skills particularly in Excel and PowerPoint; Access and SPSS statistical software experience is beneficial.


Capability Name Description of the behaviour expected for the proficiency level

Programme Lifecycle & Food


Can facilitate implementation of food assistance programmes under guidance using basic

understanding of principles and good practices of programme design, implementation and


Transfer Modalities (Food, Cash, Vouchers)

Demonstrates ability to facilitate, under guidance, food assistance programme implementation that

deploys full range of transfer modalities with an understanding of basic principles guiding modality

selection and implementation.

Knowledge of Specialized Areas

Understands basic technical concepts and data and their relevance to food assistance programmes.

Emergency Programming

Displays capacity to provide inputs into the development, implementation and realignment of high

quality emergency programmes.

Strategic Policy Engagement w/Govt

Understands and applies basic principles of engagement with government counterparts at the

national or local level.


Education: Completion of secondary school education. A post-secondary certificate in the related functional area.

Language: Fluency in both oral and written communication in English and Arabic Languages.


  • At least 4 years of progressively responsible experience related to monitoring, research or programme management.

  • Has contributed to implementation of programmes.

  • Working on beneficiary and complaint mechanism is an advantage.


  • Please upload your CV in English
  • Only short-listed candidates shall be contacted.
  • Candidates must get an auto confirmation email once applying.
  • For Non -Turkish national , kindly upload your residency permit card (valid for 6 months) in Turkey, to consider your application.

Female applicants and qualified applicants from developing countries are especially

encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

This vacancy is archived.

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