Operations Manager – Iraq

  • Added Date: Tuesday, 12 February 2019
  • Deadline Date: Tuesday, 26 February 2019

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1. Terms of reference

Job Title: Operations Manager

Code: SR-29-911

Duty station: Tikrit (Iraq)

Starting date: 04/03/2019

Contract duration: until 31.12.2019

Reporting to: Head of Mission

Supervision of: 2 Logs, 1 Adm, 1 Finance

Dependents: //

2. General context of the project

INTERSOS is an Italian non-profit humanitarian aid organisation that works to bring assistance to people in danger, victims of natural disasters and armed conflicts. Established in 1992, its actions are based on the values of solidarity, justice, human dignity, equal rights and opportunities for all people and respect for diversity and coexistence, paying particular attention to the most vulnerable and the unprotected. INTERSOS is an independent association which, through its own humanitarian operators, intervenes to effectively answer the needs of people in serious crises situations, mainly in the world's poorest regions, who are suffering, deprived of rights, dignity and essentials goods. It maintains a flexible operating structure.

INTERSOS established its presence in Iraq in 2003 and currently operates across Salah Al Din (SAD), Erbil and Ninewa Governorates. Thematic sectors of intervention are Health, Protection and Education in Emergency (EiE), and its main offices are in Baghdad and Erbil, while the other 3 sub-offices are located in Tikrit, Hamam Al Alil, and Mosul. By applying an integrated approach through the deployment of mobile and semi-static emergency response teams (composed of protection, legal and medical trained staff), INTERSOS provides essential lifesaving services to women, men, girls and boys in urgent need of assistance.

3. General purpose of the position

The Operational Manager will supervise and ensure that supporting functions (finance, logistics, procurement, fleet, warehousing, administration and human resources) in INTERSOS Tikrit base meet programme requirements and are carried out in an effective and accountable manner according to INTERSOS policies and procedures and as per Donor Guidelines. The Operational Manager will be responsible for the overall management of INTERSOS office and guest-house in Tikrit, in addition to the administrative and logistical management of INTERSOS centre in Tikrit where a comprehensive package of services will be offered. Additionally, the Operational Manager will act as focal point for INTERSOS Tikrit in terms of security and relations with local authorities in the governorate.

4. Main responsibilities and tasks

Under the direct supervision of INTERSOS Head of Mission, the Operational Manager will be responsible of the following:

· Overseeing the management of INTERSOS Tikrit office, guest house and centre regarding both overall and daily administration

· Oversee and coordinate the start up and daily management of INTERSOS centre in Tikrit

· Providing guidance and support to Officers and Assistants of different supporting functions (Logistic, Admin/Finance, HR) in Tikrit office

· Ensuring timely and proper performance of logistics and procurement functions at field level, according to INTERSOS policies and regulations

· Ensure payments to suppliers and recurrent expenditures are made in a timely manner, respecting appropriate authorization levels and are properly documented

· Monitoring and supporting administration and finance activities at field level making sure availability of funds is always guaranteed and transactions are properly processed and documented

· Providing support to the Tikrit HR department, ensuring that INTERSOS HR policies and procedures are clearly understood and are followed in all steps of recruitment process

· Conducting on-the-job training to field staff as necessary and induction/training for new field staff

· Ensuring compliance of all processes with INTERSOS Internal Regulations, donors' requirements and local legislation concerning financial, administrative, HR and logistic functions

· Working with the Program Managers in budget preparations, revisions and follow ups, regarding the support costs of the base; supporting in the identification of new gaps, actively contributing in defining needs and priorities for the area of responsibility

· Liaise with supporting departments for a smooth running of the humanitarian operations

· Acting as focal point for security and access issues at SAD governorate level, especially concerning the movements of the mobile unit

· Contributing to security analysis and supporting the HoM in updating internal security schemes and processes

· Supporting the Program Managers in maintaining the contacts with authorities and security forces in SAD governorate to facilitate the implementation of the activities

· Support the senior management team on the promotion of accountability and commitment to INTERSOS charter and prevention on power of abuse

· Support coordination of emergency interventions in the governorate

· Contribute to the development of INTERSOS Country Strategy and its contextualization at governorate level

· Produce timely reports to the HoM on the operation context of the governorate

· Performing any other task related to the position as per request of the direct supervisor

· Participate, in representation of INTERSOS, in coordination meeting (non-technical,) at governorate level, and timely and properly report the most relevant issues to the Senior Management Team

· Uphold the INTERSOS Code of Conduct and policies

· Ensure the respect of the core humanitarian principles: neutrality, impartiality, independence and humanity and the respect of the “do no harm” principle of humanitarian actions

· Strictly follow internal procedures, policies (PSEA, etc.) and guidelines and Standard Operating Procedures (SOPs)

5. Required profile and experience


· Master's degree in Finance, Business Administration, social studies, humanitarian actions or any related field

Professional Experience

· At least 3 years of experience in similar positions working internationally in humanitarian programme

· Prior work experience in INGO setting in humanitarian project management

· Prior experience in working in complex emergency setting, involving internal displacement

Professional Requirements

· Demonstrated experience in management and coordination

· Knowledge of humanitarian assistance issues

· Experience of training and capacity building

· Admin, finance and budget management skills

· Experience with donor compliance and reporting

· Strong organizational skills and ability to manage efficiently multiple priorities, deadlines and tasks with attention to details

· Ability to communicate effectively with variety of people, and express oneself in a clear and concise way

· Strong communication and reporting skills

· Excellent team working skills and ability to work in a multicultural environment and under pressure

· Proven Computer Literacy


· Excellent English spoken and written language skills are mandatory. Knowledge of Arabic is an asset.

Personal Requirements

· Demonstrated leadership and interpersonal skills

· Politically and culturally sensitive with qualities of patience, tact and diplomacy

· Strong team spirit, comfortable in a multi-cultural environment

· Excellent analytical skills, observation and analysis capacity

· Attention to detail and structured way of approaching tasks (very organized)

· Ability to plan ahead and output oriented (pro-active)

· Able to ensure quick quality delivery in stressful environment (stress-resilient)

· Ability to adhere to deadlines and respect line management

· Very strong interpersonal skills: strong communication and diplomatic skills

· Practical and problem-solver

· Readiness to commit and adhere to the values, mission and vision of INTERSOS

· Ability to deal with heavy work pressure

This vacancy is archived.

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