Operations Manager

  • Added Date: Tuesday, 11 June 2019
  • Deadline Date: Wednesday, 03 July 2019

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Under the guidance of the Deputy Resident Representative, the Operations Manager acts as an advisor to Senior Management on all aspects of CO management and operations. This includes strategic financial and human resources management, efficient procurement and logistical services, ICT and common services consistent with UNDP rules and regulations. The main role is to lead the operations, ensuring smooth functioning of the CO operations, consistent services delivery and constant evaluation and readjustment of the operations to take into account changes in the operating environment as and when needed.


The Operations Manager leads and guides the CO Operations Team and fosters collaboration within the team, with other UN Agencies and a client-oriented approach. The Operations Manager works in close collaboration with teams in the CO, operations staff in other UN Agencies, UNDP HQs staff and Government officials to successfully deliver operations services.

Summary of Key Functions:

-              Ensuring strategic direction of operations

-              Financial resources management and supervision of the Finance team

-              Human Resources Management and supervision of the HR team

-              Efficient procurement and logistical services and supervision of the Procurement team 

-              Common services organization and management, establishment of partnerships with other UN Agencies


1.            As a member of the CO management team, ensures the strategic direction of operations focusing on achievement of the following results:

-              Full compliance of operations with UN/UNDP rules, regulations and policies, implementation of corporate operational strategies, establishment of management targets (BSC) and monitoring of achievement of results.

-              Establishment of collaborate arrangements with potential partners, a Client relationship Management system for resource mobilization purposes and appropriate operational partnership arrangements.

-              CO business processes mapping and establishment of internal Standard Operating Procedures (SOPs) in Finance, Human Resources Management, Procurement, Logistical.

-              Constant monitoring and analysis of the operating environment, timely readjustment of the operations, advice on legal considerations and risk assessment.

-              Knowledge building and sharing with regards to management and operations in the CO, organization of the operations staff trainings, synthesis of lessons learnt/best practices, and sound contributions to UNDP knowledge networks and communities of practice.


2.            Ensures effective and accurate financial resources management and supervision of the Finance team focusing on achievement of the following results:

-              Proper planning, expenditure tracking and audit of financial resources, including extra-budgetary income in accordance with UNDP rules and regulations.

-              Performance of Manager Level 2 role in Atlas for voucher and Treasury transactions approvals, bank reconciliation. Approval of pending disbursements as the “third authority” (cheques, bank transfers, EFT).

-              Organization of cost-recovery mechanisms for CO services provided to projects and UN Agencies.

-              Organization and oversight of CO cash management processes, including liquidity management, recommendation of imprest level, risk assessment, bank relationship management; timely accounting and reconciliation of all transactions, security for cash assets on site.

-              Monitoring of financial exception reports for unusual activities, transactions and investigation of anomalies or unusual transactions. Provision of information to supervisors and other UNDP staff at HQ of the results of the investigation when satisfactory answers are not obtained.

-              Member of bank signatory panel.


3.            Ensures strategic human resources management and supervision of the HR team focusing on achievement of the following results:

-              CO compliance with corporate human resources policies and strategies.

-              Optimal staffing of the office and projects.

-              Oversight of recruitment processes in accordance with UNDP rules and regulations, appropriate use of different contractual modalities, contracts management, OM performing the function of HR Manager in Atlas.


4.            Ensures provision of efficient procurement and logistical services and supervision of the Procurement team focusing on achievement of the following results:

-              CO compliance with corporate rules and regulations in the field and elaboration of the CO procurement strategies including sourcing strategy, supplier selection and evaluation, quality management, customer relationship management, e-procurement promotion and introduction, performance measurement.

-              Elaboration of the CO contract strategy including tendering processes and evaluation, managing the contract and contractor, legal implications. Oversight of procurement processes and logistical services in accordance with UNDP rules and regulations, OM acting as Manager Level 2 in Atlas for Purchase orders approvals.

-              Proper management of UNDP assets, facilities and logistical services.


5.            Ensures proper common services organization and management, establishment of partnerships with other UN Agencies focusing on achievement of the following results:

-              Establishment of common services, maintenance of coordinating machinery to ensure integrated activities on common services and implementation of the UN reform.

-              Elaboration of the strategic approach for implementation of common services in line with the latest developments in common services and the best practices.

-              Proper planning and tracking of common services budget and of Agencies contributions to the common services account.

The key results have an impact on the overall economy, efficiency, and effectiveness of CO operations as it relates to the use of corporate resources in the following areas:

  • Financial services
  • Human Resources
  • Procurement and logistical services
  • Common Services and the implementation of the UN agenda on common services and joint procurement.

Functional Competencies:

Building Partnerships

Level 2: Identifying and building partnerships

-              Effectively networks with partners seizing opportunities to build alliances

-              Identifies needs and interventions for capacity building of counterparts, clients and potential partners

-              Displays initiative, sets challenging outputs for him/herself and willingly accepts new work assignments

Promoting Organizational Learning and Knowledge Sharing

Level 2: Developing tools and mechanisms

-              Participates in the development of mechanisms, including identifying new approaches to promote individual and organizational learning and knowledge sharing using formal and informal methodologies

Job Knowledge/Technical Expertise

Level 2: In-depth knowledge of own discipline

-              Understands advanced aspects of primary area of specialization as well as the fundamental concepts of related disciplines (financial resources and human resources management, contract, asset and procurement, information and communication technology, general administration)

-              Continues to seek new and improved methods and systems for accomplishing the work of the unit

-              Keeps abreast of new developments in area of professional discipline and job knowledge and seeks to develop him/herself professionally

-              Demonstrates comprehensive knowledge of information technology and applies it in work assignments

-              Continually looking for ways to enhance financial performance in the office

Promoting Organizational Change and Development

Level 2: Assisting the individuals to cope with change

-              Performs appropriate work analysis and assists in redesign to establish clear standards for implementation

Design And Implementation of Management Systems

Level 2: Designing and implementing management system

-              Makes recommendations regarding operation of systems within organizational units

-              Identifies and recommends remedial measures to address problems in systems design or implementation

Client Orientation

Level 2: Contributing to positive outcomes for the client

-              Anticipates client needs

-              Demonstrates understanding of client’s perspective

-              Solicits feedback on service provision and quality

Promoting Accountability and Results-Based Management

Level 2: Input to the development of standards and policies

-              Provides inputs to the development of organizational standards for accountability

Core Competencies:

-              Building support and political acumen

-              Building staff competence, creating an environment of creativity and innovation

-              Building and promoting effective teams

-              Creating and promoting enabling environment for open communication

-              Creating an emotionally intelligent organization

-              Leveraging conflict in the interests of UNDP & setting standards

-                Sharing knowledge across the organization and building a culture of knowledge sharing and learning. Promoting learning and knowledge management/sharing is the responsibility of each staff member.

-              Fair and transparent decision making; calculated risk-taking

UNDP Certification programmes Prince2, Procurement, HR, Accounting and Finance.


Master’s Degree or equivalent in Business Administration, Public Administration, Finance, Economics or related field.


5 years of relevant experience at the national or international level in providing management advisory services and/or managing staff and operational systems and establishing inter-relationships among international organization and national governments.

Experience in the usage of computers and office software packages, experience in handling of web-based management systems.

Language Requirements:              

Fluency in English and national language of the duty station.

Contract Duration: 1 Year with possibility for extension

This vacancy is archived.

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