Operations Manager

  • Added Date: Thursday, 16 May 2019
  • Deadline Date: Friday, 24 May 2019

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The International Federation of Red Cross and Red Crescent Societies (IFRC) is the world's largest humanitarian organization, with 190 member National Societies. As part of the International Red Cross and Red Crescent Movement, our work is guided by seven fundamental principles; humanity, impartiality, neutrality, independence, voluntary service, unity and universality. Organizational Context

The International Federation of Red Cross and Red Crescent Societies (IFRC or “the Federation”) is the world’s largest volunteer-based humanitarian network. The Federation is a membership organization established by and comprised of its member National Red Cross and Red Crescent Societies. Along with National Societies and the International Committee of the Red Cross (ICRC), IFRC is part of the International Red Cross and Red Crescent Movement. The overall aim of the IFRC is “to inspire, encourage, facilitate, and promote at all times all forms of humanitarian activities by National Societies with a view to preventing and alleviating human suffering and thereby contributing to the maintenance and promotion of human dignity and peace in the world.” It works to meet the needs and improve the lives of vulnerable people before, during and after disasters, health emergencies and other crises. The IFRC is served by a Secretariat based in Geneva, with regional, country cluster teams and country offices throughout the world. The Secretariat is led by the IFRC Secretary General and provides the central capacity to serve, connect, and represent National Societies. The Secretariat’s focus includes providing support to the IFRC governance mechanisms; setting norms and standards; providing guidance; ensuring consistency, coordination, and accountability for performance; knowledge sharing; promoting collaboration within and respect for the Movement; and expanding engagement with partners. The southern Africa Cluster Office based in Pretoria, South Africa provides representation supports to the ten National Societies (NS) of Angola, Botswana, Eswatini, Lesotho, Malawi, Mozambique, Namibia. South Africa, Zambia, and Zimbabwe. Based on IFRC mandate. Cyclone Idai made landfall on the evening of 15 March 2019 in the port city of Beira located in Sofala Province of Central Mozambique. The cyclone wreaked havoc on Beira and surrounding areas resulting in loss of communication, important damage and destruction to shelter and settlements, health and WASH facilities and thousands of hectares of standing crops, communication infrastructures and as well as loss of life and injury. In response, the IFRC launched a CHF 31 million dollar, 24 month appeal seeking to support over 200,000 people in the areas of health, shelter, WASH, Protection Gender and Inclusion and National Society Development. For more information on the emergency operation please visit The IFRC has established a large operational structure working with CVM (Mozambique Red Cross) to implement the operation. To manage this emergency appeal, seeking an Operations Manager for one year with the possibility to extend to work closely with CVM, IFRC team and RC/RC partners to ensure the effective implementation of the operation.

Job Purpose

This position will manage the overall Cyclone Idai response operation for the IFRC. This position will focus on:

  • Working closely with CVM to ensure the operation meets the needs of those affected by the cyclone;
  • Ensure overall implementation and management of the IFRC cyclone response operation; and

Inform the strategic direction and decisions of the operation including risk mitigation and compliance in close coordination with IFRC Southern Africa cluster.Job Duties and


  • Negotiate, plan and mobilise IFRC resources in support of the NS in the ongoing assessment, planning, and implementation of the emergency response.
  • Supervise IFRC technical leads to ensure they work closely with the managers of relevant NS departments in all related programming roles and responsibilities, providing advice and recommendations that carefully consider local capacity and context.
  • Along the NS, build alliances and partnerships with other emergency actors to enhance the implementation of the emergency plan of action. Support, the NS to enhance their position vis a vis the national and international coordination mechanisms.
  • Support IFRC technical leads to develop programme approaches which strengthen and develop the National Society’s structures, capacity and performance; analyze and understand their current strengths and weaknesses and to ensure provision of necessary technical and material support particularly in relation to the ongoing crisis.
  • Promote and assist the integration of humanitarian priorities and interventions within all relevant programming divisions in the NS.
  • Ensure that the response is based on frameworks and approaches that are consistent with or have considered national and international standards and guidelines, as well as IFRC policies, procedures and tools.
  • Assist the NS, Movement and external partners in the achievement of planned outcomes and deliverables following quality standards, in a timely fashion, and within budgets.
  • Ensure a robust and coherent monitoring of the situation and its potential evolution, and ensure that humanitarian interventions are responsive to current and emerging needs and threats.
  • Work with the regional DM or DCPRR Unit to develop, implement and review contingency planning for identified threats in operational areas, as well as the development of capacities within the NS for emergency response.
  • Support the NS in setting up the structure needed to ensure that all components of the response are identified, planned and carried out in a coordinated, collaborative and integrated manner with Movement and external partners.
  • Support the NS in developing and implementing operational standards, tools and procedures that ensure quality, consistency and sustainability of emergency response interventions. Together with the NS and the Head of Country Office, represent IFRC in coordination meetings and forums, involving national authorities, national and international agencies, donors and other partners in the country.
  • Support the NS in establishing an effective information management system for the response, including statistics.
  • Work with PMER leads in IFRC and the NS to ensure that planning and reporting requirements are met in a timely and efficient manner.
  • Advise on the need of additional human resources and support deployments in coordination with the Country and Regional IFRC offices, HR departments and/or surge desk.
  • Ensure sound financial management is applied to all Federation-assisted programmes within the NS,
  • that budgets are monitored and any problems identified and solutions implemented in timely and effective manner.
  • Manage operational budgets to ensure that expenditure relating to IFRC-supported operations is within income and approved ceilings, in compliance with IFRC finance procedures and in line with donor earmarking requirements. Education

  • University degree in relevant area

  • Basic Delegates Training Course or IMPACT. FACT, ERU, RDRT training Experience

  • At least 8 years of disaster management experience, including managing staff

  • Field experience in coordinating and managing disaster and crisis management projects and activities

  • Work experience with RC/RC

  • Experience in project cycle management including proposal development, budgeting and reporting, monitoring and evaluation

  • Good knowledge and relevant work experience in the regional context Knowledge, skills and languages

  • Effective team and project management skills

  • Good analytical skills and solution-oriented

  • Good mentoring and capacity development skills

  • Ability to work well in a multicultural team

  • Excellent stress management skills

  • Demonstrated accountability

  • Fluently spoken and written English

  • Good command of Portuguese Competencies and values

  • Values: Respect for diversity; Integrity; Professionalism; Accountability

  • Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust

  • Functional competencies: Strategic orientation; Building alliances; Leadership; Empowering others

  • Values: Respect for diversity; Integrity; Professionalism; Accountability

  • Core competencies: Communication; Collaboration and teamwork; Judgement and decision making; National society and customer relations; Creativity and innovation; Building trust

  • Functional competencies: Strategic orientation; Building alliances; Leadership; Empowering others

This vacancy is archived.

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