Operations Associate

  • Added Date: Tuesday, 11 June 2019
  • Deadline Date: Tuesday, 25 June 2019

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The Volunteer Services Centre (VSC) is responsible for providing timely and high-quality transactional services in the sourcing, identification and recruitment of UN Volunteers, as well as in the management of the conditions of service of volunteers globally.  VSC works in close collaboration with the Volunteer Advisory Services and Volunteer Solutions Sections at headquarters, as well as with Regional Offices and Field Units to ensure seamless and consolidated services in accordance with regulations and rules, pertinent policies and internal procedures.

Administered by the Manager, Regional Office, the Operations Associate, National Volunteer Recruitment reports directly to the Operations Associate, Volunteer Services, who coordinates volunteer services for a specific portfolio. The Operations Associate, National Volunteer Recruitment provides support to the identification of national UN Volunteers for duty stations with no UNV presence or no Programme Assistant. He/she also supports outreach efforts to feed the UNV’s talent pool with relevant quality profiles to meet the demand for national UN Volunteers. Providing support to multiple countries within a specific region, he/she focuses on improved efficiencies to expedite placement and works closely with other VSC Operations Associates to streamline processes and maximize output.


Identification of suitable candidates for national UNV assignments

  • Verify quality and consistency of Description of Assignments (DOAs), especially that required educational and professional background corresponds to the tasks and responsibilities of the assignment;
  • Identify suitable candidates for national UN Volunteer assignments, according to DOA requirements and as per corporate Key Performance Indicators, using talent management to ensure the strongest caliber of candidates;
  • Contact long-listed candidates ascertaining their interest and availability;
  • Advertise relevant assignments in line with established processes;
  • Comply with all procedures pertaining to the selection of volunteers for specific assignments;
  • Check references and verify performance appraisals for selected candidates ensuring they match established standards of competence and integrity;
  • Keep relevant parties updated on status of identification and negotiate adjustments when required;
  • Record actions and data in the volunteer management systems as per policies.

Talent sourcing and acquisition

  • Liaise within the Regional Office to keep abreast of evolving demand for national UN Volunteers profiles in the portfolio;
  • Support regional and national outreach campaigns in coordination with the VSC Talent Acquisition and Management Specialist, the VSC Talent Pool team and the Communication Associate in the Regional Office;
  • Support the development of a network of local talent sources as per corporate strategy;
  • Support the development and maintenance of national talent pools by VSC Talent Pool team;
  • Represent UNV at talent sourcing and outreach events, as necessary.

Facilitation of knowledge building and sharing

  • Synthetize lessons learned in national UN Volunteers identification with the aim to improve VSC timely and quality delivery;
  • Provide inputs as required on identification processes and systems;
  • Contribute to the design of capacity building activities and materials related to the identification of National UN Volunteers.
  • Perform other administrative duties as may be required.

Competencies and Selection Criteria

Description of Competency at Level Required




Ability to make new and useful ideas work

Level 3: Adapts deliverables to meet client needs


Ability to persuade others to follow

Level 3: Proactively seeks and recognizes contributions of others

People Management

Ability to improve performance and satisfaction

Level 3: Appropriately involves team in different stages of work and decision-making


Ability to listen, adapt, persuade and transform

Level 3: Expresses information and views with adaptive reasoning and appreciation for complexity and variation


Ability to get things done while exercising good judgement

Level 3: Takes responsibility for addressing critical situations and delivering core value




Knowledge of recruiting issues, procedures, and principles and the ability to apply them to strategic and/or practical situations to secure quality candidates

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Operational Efficiency

Ability to identify and execute opportunities to improve operational efficiency

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Quality Assurance

Ability to perform administrative and procedural activities to ensure that quality requirements and goals are fulfilled

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Relationship Management

Ability to engage and foster strategic partnerships with other parties, inter-agency coordination and forge productive working relationships

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work

Knowledge Management

Ability to capture, develop, share and effectively use information and knowledge

Level 3: Implement & Manage: Exercises skills and knowledge independently, demonstrating ability to manage self and team responsibilities, in area of work



  • Secondary education with technical training in human resources, business administration or related areas;
  • University degree in human resources, business administration or related areas is desirable but is not a requirement.


  • Minimum 6 years of relevant experience in personnel and business processes management. For candidates with accredited Bachelor’s degree, the minimum experience requirement is reduced to 3 years;
  • Knowledge of the conditions of service of the UN Common System or of international organizations is an asset.
  • Proficiency in the use of computers and office software packages (ERP, MS Word, Excel, PowerPoint, etc.);
  • Experience in handling of web-based management systems is highly desirable.

Language Requirements:

  • Fluency in English;
  • Proficiency in another official UN language is an asset.

Important applicant information

All posts in the GS categories are subject to local recruitment.

Applicant information about UNDP rosters

Note: UNDP reserves the right to select one or more candidates from this vacancy announcement.  We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description, experience and educational requirements.

Workforce diversity

UNDP is committed to achieving diversity within its workforce, and encourages all qualified applicants, irrespective of gender, nationality, disabilities, sexual orientation, culture, religious and ethnic backgrounds to apply. All applications will be treated in the strictest confidence.

Scam warning

The United Nations does not charge any application, processing, training, interviewing, testing or other fee in connection with the application or recruitment process. Should you receive a solicitation for the payment of a fee, please disregard it. Furthermore, please note that emblems, logos, names and addresses are easily copied and reproduced. Therefore, you are advised to apply particular care when submitting personal information on the web.

Contract Duration: 364 days

This vacancy is archived.

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