Knowledge Management Consultant SSA8 for 6 months (85887)

  • Added Date: Thursday, 14 March 2019
  • Deadline Date: Monday, 25 March 2019

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.


The United Nations World Food Programme (WFP) WFP is recognized as the leading solution provider and partner in the struggle to end hunger and malnutrion and particularly for its efforts to reach those furthest behind first.
Being the frontline agency of the United Nations system that delivers innovative hunger solutions to 81 countries each day worldwide; WFP’s 14,800+ strong staff share a vision and commitment to end hunger by 2030. Tackling the causes -- not just the symptoms – and operating in the remotest corners of the world, with all logistical means necessary, WFP’s results-focussed team provides nutritious and life-saving food and cash assistance when necessary. Bringing unrivalled experience and operating in the world’s most high profile, difficult environments, WFP upholds the humanitarian principles of humanity, integrity impartiality and neutrality.
In successfully achieving the Sustainable Development Goal 2 (SDG 2) i.e Zero Hunger by 2030, the WFP team actively fosters partnerships with governments, communities, local authorities, civil societies, other UN agencies and the private sector.

For more on WFP and what we do, please go to


The purpose of this assignment is to support the Bureau in institutionalizing Knowledge Management. This will be achieved by implementing and maintaining a Knowledge Management system to be used by the Bureau and country offices.


Knowledge Management (KM) is a comprehensive process that helps an organization gain insight and understanding from its collective interpretations, ideas, and experience through systematically capturing, creating, sharing, applying and storing knowledge and materials. KM is critical for refining technical tools, policy guidance, organizational processes, and ultimately improving program impact. KM also contributes to institutional memory and sustainably improving organizational capacity.

World Food Programme has an existing corporate, regional and local knowledge material in different repositories. To enable the organization to make informed decision, this knowledge material requires to be organized in an efficient manner. Johannesburg Regional Bureau requires the services of a local Consultant to support in developing a KM culture which will capitalize on experience gained over the years, and avoid loss of crucial best practices. A critical step in KM within Johannesburg Regional Bureau is continuous capacity development, which increases awareness, skills, and retention of knowledge.

KEY ACCOUNTABILITIES (not all-inclusive)

  1. In collaboration with the Knowledge Management team and JHB Regional Bureau Leadership Team, support the implementation of internal KM portal, including the implementation of Microsoft (MS) Teams as a region-wide KM system;
  2. Support the initiatives for developing improved, streamlined, and harmonized KM systems as required;
  3. Support functional divisions in development and dissemination of knowledge assets, such as lessons learnt, best practices, and coordinate the storage of knowledge products;
  4. Develop and apply monitoring framework to assess the demand for and utilization of Knowledge products;
  5. Assist Country Offices with the finalization of their KM implementation plans and tracking readiness/implementation status;
  6. Establish and maintain regional KM Community of Practice;
  7. Liase with other functional divisions and assess & monitor needs from Country Offices for technical support in the implementation of WFP KM Strategy;
  8. Support the assurance of defined quality standards in all processes and products.


Education: Advanced University degree in ICT, Information Management, Project Management, Development Studies, or related field required, or First University degree with additional years of related work experience and/or training/courses.

Experience: Two year or more of postgraduate professional experience in a relevant field of work, with a background and interest in international humanitarian development.

Knowledge & Skills:

  • General knowledge of information and knowledge management best practices, techniques and processes with some understanding of the basic theoretical background.
  • Strong written and oral communication skills, including substantive analysis and report writing skills.
  • Ability to conceptualize and integrate diverse information


  1. Established and functional KM System developed for JHB Regional Bureau;
  2. Well-functioning regional KM Community of Practice developed;
  3. Online easy-to-use portal for Knowledge products developed;
  4. Mechanism for monitoring needs from country offices deployed and actively managed;
  5. Finalized KM implementation plans for 11 country offices.


This section is optional to describe additional responsibilities & knowledge required for the specific job.



  • Understand and communicate the Strategic Objectives: Understands WFP’s Strategic Objectives and the link to own work objectives.
  • Be a force for positive change: Flexibly adapts individual contributions to accommodate changes in direction from supervisors and internal/external changes (such as evolving needs of beneficiaries, new requirements of partners).
  • Make the mission inspiring to our team: Recognizes and shares with team members the ways in which individual contributions relate to WFP’s mission.
  • Make our mission visible in everyday actions: Sets own goals in alignment with WFP’s overall operations, and is able to communicate this link to others.


  • Look for ways to strengthen people's skills: Assesses own strengths and weaknesses to increase self-awareness, and includes these in conversations on own developmental needs.
  • Create an inclusive culture: Participates in open dialogue, and values the diverse opinion of others, regardless of background, culture, experience, or country assignment.
  • Be a coach & provide constructive feedback: Proactively seeks feedback and coaching to build confidence, and develop and improve individual skills.
  • Create an “I will”/”We will” spirit: Participates in accomplishing team activities and goals in the face of challenging circumstances.


  • Encourage innovation & creative solutions: Shows willingness to explore and experiment with new ideas and approaches in own work.
  • Focus on getting results: Consistently delivers results within individual scope of work on time, on budget and without errors.
  • Make commitments and make good on commitments: Commits to upholding individual accountabilities and responsibilities in the face of ever-changing country or functional priorities.
  • Be Decisive: Makes rational decisions about individual activities when faced with uncertain circumstances, including in times of ambiguity regarding information or manager direction.


  • Connect and share across WFP units: Seeks to understand and adapt to internal or cross-unit teams’ priorities and preferred working styles.
  • Build strong external partnerships: Demonstrates ability to understand and appropriately respond to and/or escalate needs of external partners.
  • Be politically agile & adaptable: Portrays an informed and professional demeanor toward internal and external partners and stakeholders.
  • Be clear about the value WFP brings to partnerships: Provides operational support on analyses and assessments that quantifies and demonstrates WFP’s unique value as a partner.


Capability NameDescription of the behaviour expected for the proficiency level
Business Support Services & ReportingApplies strong ability to identify country level requirements and develop customer focused solutions and action plans. Communicates data-based findings in a highly impactful way that is tailored to the audience.
Internal Controls & Risk Management for Administration and EngineeringUtilises understanding of risk management approaches and internal controls to monitor projects and programmes to confirm regulatory compliance, ensure data integrity and ensure client satisfaction.
Resource Management for Administration and EngineeringMonitors trends in staffing and resource usage to anticipate and escalate potential issues to programme leaders and key clients.
Specialised Knowledge in Administrative ServicesApplies advanced theoretical understanding of administration best practice, concepts and principles and thorough knowledge of WFP standards, processes and infrastructure to ensure continuous improvement in the provision of efficient and effective administration services, resolving complex issues as they arise.
Customer FocusProactively monitors performance and delivers high quality service to meet the needs of customers, requesting customer feedback and taking ownership of customer problems that arise. Pre-empts needs of customers based on experience.


25 March 2019


Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

This vacancy is archived.

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