WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.
Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.
The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.
These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer, or the designate.
At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.
To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.
KEY ACCOUNTABILITIES (not all-inclusive)
Under the direct supervision of the IT Operations Officer and overall supervision of the Deputy Country Director, Support Services, IT Operations Associate will be responsible for the following duties:
4Ps CORE ORGANISATIONAL CAPABILITIES
|Capability Name||Description of the behaviour expected for the proficiency level|
|Governance, Strategy and Architecture||Demonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.|
|Change Implementation, Project management, Planning and Optimization||Has basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.|
|Technical Expertise||Continuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.|
|Service Management||Understands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.|
|Client Management||Exhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.|
|Procurement and Contract Management||Assists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.|
STANDARD MINIMUM QUALIFICATIONS
Education: University degree in Computer Science/Computer Engineering
Experience : At least Six years of progressively responsible job-related experience ininformation technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, Active Directory, web design, registry or similar experience. Some experience in client support, such as, a Help Desk or User Support Unit, telephone maintenance services.
Language: Fluency in both oral and written communication in English and Bangla
OTHER SPECIFIC JOB REQUIREMENTS
Knowledge on CCNA, MCSE, ITIL is required for the position.
DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE
Knowledge on ITIL best practice, CISCO appliances, Microsoft Server 2012/2016, MS Exchange, MS Office 365, HF & VHF radios, PABX and virtualization preferable.
TERMS AND CONDITIONS
JOB TITLE: IT Operations Assistant
NUMBER OF POSITION: 02 (TWO) Positions
TYPE OF CONTRACT: Service Contract, SC5
DUTY STATION: Dhaka, Bangladesh
DURATION: 1 year, renewable
NATIONALITY: Bangladeshi only
MONTHLY NET SALARY: BDT 86,452.00
DEADLINE FOR APPLICATIONS
Only candidates meeting the above requirements are requested to submit an online application by 24 March 2019.
Female applicants and qualified applicants from developing countries are especially encouraged to apply
WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.
No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.
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