IT Operations Assistant; SC5 Dhaka (104227)

  • Added Date: Thursday, 14 March 2019
  • Deadline Date: Sunday, 24 March 2019

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WFP seeks candidates of the highest integrity and professionalism who share our humanitarian principles.

Selection of staff is made on a competitive basis, and we are committed to promoting diversity and gender balance.

ABOUT WFP

The United Nations World Food Programme is the world's largest humanitarian agency fighting hunger worldwide. The mission of WFP is to help the world achieve Zero Hunger in our lifetimes. Every day, WFP works worldwide to ensure that no child goes to bed hungry and that the poorest and most vulnerable, particularly women and children, can access the nutritious food they need.

ORGANIZATIONAL CONTEXT

These jobs are found in Country Offices (COs), Regional Bureaux (RBs), and Headquarters (HQ). The Job holders report to a Head of the Unit, Chief or Information Technology Officer, or the designate.
At this level job holders are expected to take responsibility for completion of a range of processes and activities requiring interpretation of standard guidelines/practices. Job holders are able to recommend a course of action to staff at various levels and may allocate tasks to other staff.

JOB PURPOSE

To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.To deliver high quality technical support, system and data maintenance across a range of areas, in order to contribute to the effective delivery of IT services.

KEY ACCOUNTABILITIES (not all-inclusive)

Under the direct supervision of the IT Operations Officer and overall supervision of the Deputy Country Director, Support Services, IT Operations Associate will be responsible for the following duties:

  1. Monitor LAN/WAN against prepared baseline and take necessary preventive and/or corrective measures for any unusual activities.
  2. Configure, install and maintain IT infrastructure and systems i.e. switches, routers, firewalls etc.
  3. Maintain and oversee Active Directory related issues
  4. Plan for ICT system and equipment preventative maintenance and execute the plan accordingly.
  5. Review ICT equipment and recommend for replacement, procurement and deployment according to WFP corporate standards; Review and Prepare for obsolete equipment list and arrange for disposal as per Local Property Survey Board (LPSB) recommendation
  6. Prepare computer/ICT facilities for new staff members for the Country office, Sub offices and warehouses.
  7. Maintain and monitor servers and related IT services
  8. Provide IT support to end-users’ and resolve technical issues with operating systems, hardware, software and network connectivity. Escalate issues as needed; submit monthly incident report to the IT officer.
  9. Evaluate, recommend and implement ITIL best practices wherever applicable to improve IT business processes; participate in discussions one new/revised procedures and practices; Interpret and assess the impact of changes and make recommendations on follow up actions;
  10. Train and support users of technology and systems, such as audio/videoconferences, meetings, databases, registries, networks etc.
  11. Ensure data availability, integrity and continuity by taking backup, prepare for emergency preparedness and responses as per Business Continuity Plan.
  12. Ensure optimal radio network (HF & VHF) operations, through the implementation of standard operating procedures and the provision of guidelines and training to end users on radio usage and basic maintenance.
  13. Maintain and oversee PABX and related services.
  14. Monitor network and Internet availability, performance of ISPs in the Country and Field Offices report at the end of each month to IT Officer
  15. Collect requirements from end users and convert them to IT solution.
  16. Perform other related tasks as assigned.

4Ps CORE ORGANISATIONAL CAPABILITIES

Purpose

  • Understand and communicate the Strategic Objectives: Helps teammates articulate WFP’s Strategic Objectives.
  • Be a force for positive change: Suggests potential improvements to team’s work processes to supervisor.
  • Make the mission inspiring to our team: Explains the impact of WFP activities in beneficiary communities to teammates.
  • Make our mission visible in everyday actions: Articulates how own unit’s responsibilities will serve WFP’s mission.

People

  • Look for ways to strengthen people's skills: Trains junior teammates on new skills and capabilities.
  • Create an inclusive culture: Seeks opportunities to work with people from different backgrounds.
  • Be a coach & provide constructive feedback: Serves as a peer coach for colleagues in same area of work.
  • Create an “I will”/”We will” spirit: Tracks progress toward goals and shares this information on a regular basis with supervisor.

Performance

  • Encourage innovation & creative solutions: Explores ways to consistently be more efficient and accurate in own areas of work and shares new methods of work with colleagues.
  • Focus on getting results: Focuses on getting results and tracks trends in completion rates for own tasks to identify opportunities for efficiency.
  • Make commitments and make good on commitments: Takes responsibility for own tasks and notifies supervisor as soon as possible of potential delays in meeting deadlines or commitments.
  • Be Decisive: Independently decides what action to take when faced with critical choices in the workplace or in dangerous situations in the field.

Partnership

  • Connect and share across WFP units: Suggests opportunities for partnering with other units to supervisor.
  • Build strong external partnerships: Identifies opportunities to work with colleagues and partners in the field towards common goals.
  • Be politically agile & adaptable: Develops an understanding of the value of WFP’s teams and external partners in fulfilling team’s goals and objectives.
  • Be clear about the value WFP brings to partnerships: Aligns own activities with supervisor’s priorities to fulfill internal and external partner needs.

FUNCTIONAL CAPABILITIES

Capability NameDescription of the behaviour expected for the proficiency level
Governance, Strategy and ArchitectureDemonstrates awareness of overall IT governance structure and system architecture development to support the process and assist in design of interaction between systems.
Change Implementation, Project management, Planning and OptimizationHas basic understanding of project management principles to provide basic estimates on timing, resource utilisation and costs to facilitate the project planning process.
Technical ExpertiseContinuously updates one’s own knowledge about new technologies and product modifications; Is sought out for advice/expertise and recognized internally as an important technical reference.
Service ManagementUnderstands and follows the established standards and protocols for service excellence within own domain to maintain quality of delivery and high levels of customer satisfaction.
Client ManagementExhibits a detailed understanding of customers’ IT requests in order to effectively address and manage internal customers ‘needs. Identifies recurrent issues to propose long-term solutions.
Procurement and Contract ManagementAssists in the technology selection process by collating information on vendors and/or products for evaluation against criteria.

STANDARD MINIMUM QUALIFICATIONS

Education: University degree in Computer Science/Computer Engineering

Experience : At least Six years of progressively responsible job-related experience ininformation technology or telecommunications or information management, such as, WAN/LAN networking, operating systems, telephone services, radio unit, Active Directory, web design, registry or similar experience. Some experience in client support, such as, a Help Desk or User Support Unit, telephone maintenance services.

Language: Fluency in both oral and written communication in English and Bangla

OTHER SPECIFIC JOB REQUIREMENTS

Knowledge on CCNA, MCSE, ITIL is required for the position.

DESIRED EXPERIENCES FOR ENTRY INTO THE ROLE

Knowledge on ITIL best practice, CISCO appliances, Microsoft Server 2012/2016, MS Exchange, MS Office 365, HF & VHF radios, PABX and virtualization preferable.

TERMS AND CONDITIONS

JOB TITLE: IT Operations Assistant

NUMBER OF POSITION: 02 (TWO) Positions

TYPE OF CONTRACT: Service Contract, SC5

DUTY STATION: Dhaka, Bangladesh

DURATION: 1 year, renewable

NATIONALITY: Bangladeshi only

MONTHLY NET SALARY: BDT 86,452.00

DEADLINE FOR APPLICATIONS

Only candidates meeting the above requirements are requested to submit an online application by 24 March 2019.

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Female applicants and qualified applicants from developing countries are especially encouraged to apply

WFP has zero tolerance for discrimination and does not discriminate on the basis of HIV/AIDS status.

No appointment under any kind of contract will be offered to members of the UN Advisory Committee on Administrative and Budgetary Questions (ACABQ), International Civil Service Commission (ICSC), FAO Finance Committee, WFP External Auditor, WFP Audit Committee, Joint Inspection Unit (JIU) and other similar bodies within the United Nations system with oversight responsibilities over WFP, both during their service and within three years of ceasing that service.

This vacancy is archived.

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