Information Technology (IT) Assistant
RefugePoint was founded in 2005 to provide lasting solutions for the world’s most vulnerable refugees. We work to fill the critical and unmet needs of people affected by war and conflict that have fallen through the net of humanitarian assistance, in particular women, children and urban refugees.
The primary responsibilities of the IT Assistant are to implement new IT activities under the direction of the IT Manager so as to improve the efficiency and effectiveness of our programs. This position reports to the Information Technology (IT) Manager.
Core responsibilities and duties:
Systems and Infrastructure Support
Provide regular reports on systems status.
Applications Maintenance and Support
Maintain and further develop our in-house MS Access databases.
Maintain and further develop our mobile data collection system (android and web-based).
Assist with reports and data extraction when needed.
General Support and Training
Troubleshoot and fix problems arising with the office IT equipment and serve as RefugePoint’s help-desk focal point for all IT support.
Train staff on all custom internal applications.
Train staff on Microsoft applications and basic software and network troubleshooting.
Act in accordance with user needs and system functionality to contribute to organizational policy.
Identify commonly recurring requests for assistance and provide advice on how these can be prevented or minimized, through training, user awareness, changes in configuration etc.
Act as the backup for the IT Manager as needed.
Any others duties as maybe assigned from time to time.
Qualifications and Experience
Education: Bachelor degree or equivalent required.
Experience: Minimum three years’ formal work experience in an Information Technology position. Previous NGO experience would be a plus.
Knowledge, Skills and Expertise:
This vacancy is archived.
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