Intake-Outreach/Q&A Intern

  • Added Date: Friday, 02 August 2019
  • Deadline Date: Tuesday, 31 December 2019

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BACKGROUND:Founded in 1933, the International Rescue Committee (IRC) is a leading non-sectarian, voluntary organization providing relief, protection, and resettlement services for refugees and victims of oppression or violent conflict. The Suburban Washington Refugee Center, where the IRC’s Silver Spring resettlement office is located, has resettled more than 2,000 new refugee arrivals, providing them a fresh start and opportunities to use their greatest resources—their motivation, their skills and their experiences—to become independent and self-sufficient new Americans.Currently, the IRC Silver Spring resettles and/or provides assistance to over 500 refugees and asylees each year.

SCOPE OF WORK:The Intake-Outreach Q&A program is the welcoming face to all eligible and non-eligible “walk in” clients that visit IRC in Silver Spring, by acting as the financial eligibility program, we provide fast track enrollment in public benefits and referrals to internal and/or outside resources and programs as needed, we are part of the casework team and collaborate in many ways to assist in providing services to asylees,refugees,SIVs,parolees, VOTs,secondary migrants etc., ensuring “No visitor will walk out empty handed”.


  • Meet all “walk in” clients, perform an intake session in order to establish their eligibility for enrollment in public benefits and/or provide referrals to outside resources as needed.
  • Assist in maintaining databases related to programs.
  • Engage in community mapping to identify new and existing resources that could benefit the populations we serve.
  • Assist in the coordination of the weekly rotation schedule.
  • Engage in outreaching efforts that will educate and inform our community about the IRC and services we provide.
  • Assist the Casework Supervisor and Caseworkers across programs in managing clients’ cases and maintaining case files.


  • Intern will gain US field-office experience by interacting with and assisting the populations we serve.
  • Intern will acquire knowledge of IRC programs and public benefits available for refugees, asylees and other during their resettlement period.
  • Intern will learn reporting requirements for resettlement agencies and how to capture data to improve services
  • Intern will gain exposure to case work in the resettlement field


  • Current undergraduate and graduate student preferred, college graduates are also encouraged to apply.*
  • Ability to work independently and under pressure in a fast-paced environment.
  • Organized with attention to detail.
  • Creativity and initiative to follow through on projects.
  • Excellent communication and writing skills.
  • An interest in international and refugee issues.
  • Interest in or experience working in a multi-cultural setting.
  • Willingness to use public transportation with clients in order to orient clients to buses, etc.
  • A car or access to a car is highly desirable, but not required.
  • Minimum 20-35 hour per week commitment for a period of 3 months.

This internship is for the Fall of 2019. Please submit a resume, cover letter, and list of references with your application. Please also include your availability to intern in your cover letter.

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