Information Systems Assistant

  • Added Date: Wednesday, 14 August 2019
  • Deadline Date: Wednesday, 21 August 2019

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Background Information - Job-specific

* THIS IS A LOCAL POSITION FOR WHICH ONLY APPLICANTS WHO POSSESS THE ITALIAN NATIONALITY OR A VALID RESIDENCE AND WORK PERMIT IN ITALY ARE ELIGIBLE FOR CONSIDERATION **
The United Nations Global Service Center in Brindisi (UNGSC) is responsible for the delivery and maintenance of Information and Communications Technology (ICT) infrastructure, systems and software applications in support of operational requirements of Peacekeeping Missions as well as Special Political Missions (hereinafter “field missions”). ICT plays an integral role in the global operations of the field missions. It is one of the fundamental infrastructure components that support the substantive work of the field missions. Timely and secure communications and information exchange within and between UN peace operations and between these operations and Headquarters is critical in meeting the core strategic, operational and tactical mandates of the United Nations. Ensuring that a robust and fault-tolerant ICT infrastructure is in place to continue or restart operations in the event of a natural or man-made disaster or disruption has become a necessary and permanent consideration.
The UNGSC is charged with operational support for the data technology center and V-Sat telecommunications hub in Brindisi, Italy (UNLB) and the operation of the secondary active telecommunications hub in Valencia, Spain (UNSB-V, mirroring the UNLB ICT Hub). Project services required for this agreement revolve around providing systems engineering support to the Remote Mission Support Section (RMS) in relation to the support that is provided to field missions. RMS aims to comprehensively manage and coordinate the delivery of intra-mission technical, administrative and managerial support services and functions, from both Brindisi and Valencia, in a new and efficient way to ensure the short and long-term success of its mission customers.
UNOPS has been requested to assist in the implementation of this activity.
This is a position in UNOPS for supporting projects carried out for or in the United Nations Secretariat. The incumbent of this position will be a staff member of UNOPS under its full responsibility.

Functional Responsibilities

Under the direct supervision of the Chief Remote Mission Support Section, the incumbent is responsible for the following duties:

  • Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
  • Assists in routine administration, operation, technical support, and monitoring of server systems.
  • Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
  • Performs routine 24x7 operations of assigned systems.
  • Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
  • Implements backups of servers following standard backup procedures.
  • Collects various statistics on the performance and reliability of server systems, and produce pertinent reports.
  • Maintains the documentation of server systems, pertinent to operations and system administration.

Project Administration and Execution

  • Provide routine support in drafting project outlines and execution plans including timelines, resource requirements and budgets.
  • Assists the supervisor with the installation of equipment and implementation of projects.
  • Identifies and liaises with stakeholders verbally and in writing.
  • Assembles and composes information relevant to the project.
  • Manages tasks up to completion while adhering to deadlines.
  • Assists in the coordination and delivery of projects.
  • Participates in project meetings and presents information when required.
  • Drafts report on regular intervals.
  • Support in documenting project progress and lessons learned Network and Systems Operations.
  • Assists in the interfacing activities of multi-layer LAN and WAN switches, routers, bridges multiplexers and concentrators.
  • Assists in the installation, commissioning and maintenance/repair of a range of medium and high capacity VoIP terminals, computerized telephone accounting and billings systems.
  • Assists in routine installation, configuration, testing and deployment of server hardware and software, including Local Area Network, Operating Systems, Electronic mail, Unix, Linux, Lotus Notes, Citrix, Database systems, Internet Web software, firewall, Domain Name Server (DNS), DHCP, mail relay, and various security software.
  • Assists in routine administration, operation, technical support, and monitoring of server systems.
  • Undertakes routine troubleshooting of server systems. If the problem persists, escalates to higher level in accordance with procedures.
  • Interacts with network and systems administrators to proactively facilitate integration of hosts and storage array systems;
  • Maintains up-to-date documentation on field storage system hardware and software configurations and performance measurement statistics;
  • Assists in responding to requests from user offices and assists in deploying/configuring systems so as to conform to infrastructure standards.
  • Implements backups of servers following standard backup procedures.
  • Collects various statistics on the performance and reliability of server systems, and submit to supervisor for the preparation of pertinent reports.
  • Maintains the documentation of server systems, pertinent to operations and system administration.
  • Assists in coordinating the factory calibration and repair of ICT test equipment.
  • Performs tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN connection, returns to stock, site surveys, etc.
  • Provides basic training to end-users on the use of standard systems.
  • Performs other related duties as required.

**
Impact of Results**

The results of the work of the Information Systems Technician impact directly on delivery of services that satisfy the requirements of the Department as well as the performance of these services implemented in the DFS/DPKO field missions and headquarters. It will also ensure proper processes and methodologies are followed and implemented according to the latest of the industry standards. The incumbent is responsible for ensuring activities for all global locations are in line with the overall business targets and UN policies, rules and regulations.

Competencies

Integrity and Inclusion

Treats all individuals with respect; responds sensitively to differences and encourages others to do the same. Upholds organizational and ethical norms. Maintains high standards of trustworthiness. Role model for diversity and inclusion.

Leading Self and Others

Acts as a positive role model contributing to the team spirit. Collaborates and supports the development of others. For people managers only: Acts as positive leadership role model, motivates, directs and inspires others to succeed, utilizing appropriate leadership styles.

Partnering

Demonstrates understanding of the impact of own role on all partners and always puts the end beneficiary first. Builds and maintains strong external relationships and is a competent partner for others (if relevant to the role).

Result Orientation

Efficiently establishes an appropriate course of action for self and/or others to accomplish a goal. Actions lead to total task accomplishment through concern for quality in all areas. Sees opportunities and takes the initiative to act on them. Understands that responsible use of resources maximizes our impact on our beneficiaries.

Agility

Open to change and flexible in a fast paced environment. Effectively adapts own approach to suit changing circumstances or requirements. Reflects on experiences and modifies own behavior. Performance is consistent, even under pressure. Always pursues continuous improvements.

Solution Focused

Evaluates data and courses of action to reach logical, pragmatic decisions. Takes an unbiased, rational approach with calculated risks. Applies innovation and creativity to problem-solving.

Effective Communication

Expresses ideas or facts in a clear, concise and open manner. Communication indicates a consideration for the feelings and needs of others. Actively listens and proactively shares knowledge. Handles conflict effectively, by overcoming differences of opinion and finding common ground.

Education/Experience/Language requirements

Education:

  • Secondary school education or equivalent technical school is required. First level degree in Computer Science, Information Technology or a related field highly desirable.

Experience:
Required

  • A minimum of 4 years of experience working with ICT projects.

Desirable

  • Experience performing routine tests on servers, network, software quality, user acceptance, and/or management tools is highly desirable.
  • Experience in network management solutions in particular network monitoring and analytics is desirable.
  • Familiarity with centralized and globally distributed systems.
  • Good knowledge of Windows operating system, database, web server, web application server, enterprise system architecture and Windows/Linux TCP/IP network stacks.
  • Knowledge of data communications and networking especially WAN environment based on satellite link.

Certifications

  • ITIL Trained/Certified and/or PRINCE2 certifications are highly desirable.

Language Requirements:

  • Fluency in English is required. Knowledge of a second UN language is highly desirable.

Contract type, level and duration

Contract type: Staff
Contract level: TA-G4
Contract duration: 8 months
For more details about United Nations staff contracts, please follow this link*:* https://www.unops.org/english/Opportunities/job-opportunities/what-we-offer/Pages/UN-Staff-Contracts.aspx

Additional Considerations

  • Please note that the closing date is midnight Copenhagen time
  • Applications received after the closing date will not be considered.
  • Only those candidates that are short-listed for interviews will be notified.
  • Qualified female candidates are strongly encouraged to apply.
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • Work life harmonization - UNOPS values its people and recognizes the importance of balancing professional and personal demands. We have a progressive policy on work-life harmonization and offer several flexible working options. This policy applies to UNOPS personnel on all contract types
  • UNOPS seeks to reasonably accommodate candidates with special needs, upon request.
  • For staff positions only, UNOPS reserves the right to appoint a candidate at a lower level than the advertised level of the post
  • The incumbent is responsible to abide by security policies, administrative instructions, plans and procedures of the UN Security Management System and that of UNOPS.

It is the policy of UNOPS to conduct background checks on all potential recruits/interns.
Recruitment/internship in UNOPS is contingent on the results of such checks.

Background Information - UNOPS

UNOPS is an operational arm of the United Nations, supporting the successful implementation of its partners’ peacebuilding, humanitarian and development projects around the world. Our mission is to help people build better lives and countries achieve sustainable development.

UNOPS areas of expertise cover infrastructure, procurement, project management, financial management and human resources.

Working with us

UNOPS offers short- and long-term work opportunities in diverse and challenging environments across the globe. We are looking for creative, results-focused professionals with skills in a range of disciplines.

Diversity

With over 4,000 UNOPS personnel and approximately 7,000 personnel recruited on behalf of UNOPS partners spread across 80 countries, our workforce represents a wide range of nationalities and cultures. We promote a balanced, diverse workforce — a strength that helps us better understand and address our partners’ needs, and continually strive to improve our gender balance through initiatives and policies that encourage recruitment of qualified female candidates.

Work life harmonization

UNOPS values its people and recognizes the importance of balancing professional and personal demands.**Background Information - Sustainable Development Group**

Based in New York, the Sustainable Development Cluster (SDC) supports diverse partners with their peacebuilding, humanitarian and development operations.

The SDC’s services include grants management, development and special initiatives support, and technology support to the UN and UN agencies.

The SDC is part of the New York Service Cluster that supports the United Nations Secretariat, as well as a broadening community of other New York-based United Nations organizations, bilateral and multilateral partners in the delivery of UNOPS mandate in project management, infrastructure management, and procurement management.

This vacancy is archived.

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