Information Management and Technology Officer

  • Added Date: Monday, 11 November 2019
  • Deadline Date: Tuesday, 12 November 2019

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Position Title : Information Management and Technology Officer

Duty Station : Amman, Jordan

Classification : Professional Staff, Grade P3

Type of Appointment : Fixed term, one year with possibility of extension

Estimated Start Date : As soon as possible

Closing Date : 12 November 2019

Established in 1951, IOM is a Related Organization of the United Nations, and as the leading

UN agency in the field of migration, works closely with governmental, intergovernmental and

non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.

IOM is committed to a diverse and inclusive work environment. Read more about diversity and inclusion at IOM at

Applications are welcome from first- and second-tier candidates, particularly qualified female candidates as well as applications from the non-represented member countries of IOM. For all IOM vacancies, applications from qualified and eligible first-tier candidates are considered before those of qualified and eligible second-tier candidates in the selection process.

For the purpose of this vacancy, the following are considered first-tier candidates:

  1. Internal candidates

  2. Candidates from the following non-represented member states: Antigua and Barbuda; Cabo Verde; Comoros; Cook Islands; Cuba; Djibouti; El Salvador; Fiji; Gabon; Grenada; Guinea-Bissau; Guyana; Holy See; Iceland; Kingdom of Eswatini; Kiribati; Lao People's Democratic Republic (the); Latvia; Libya; Marshall Islands; Micronesia (Federated States of); Montenegro; Namibia; Nauru; Palau; Papua New Guinea; Saint Kitts and Nevis; Saint Lucia; Saint Vincent and the Grenadines; Samoa; Sao Tome and Principe; Seychelles; Solomon Islands; Suriname; The Bahamas; Timor-Leste; Tonga; Tuvalu; Vanuatu

Second tier candidates include:

All external candidates, except candidates from non-represented member states.


While cybersecurity has long been a concern in the private sector and government entities, intergovernmental organizations (IGOs) and other UN agencies working in the not-for-profit sector are extremely vulnerable to various cybersecurity risks such as data breaches and information leakage resulting in reputational damage and in cases where sensitive information is concerned, danger to life. As such, donors are beginning to look into how IOM addresses information security risks and concerns within its operational domains especially since there is extensive use of Information Systems that store sensitive information such as personal, movement and medical biodata.

IOM Jordan is a hub and currently conducts projects for the United States Refugee Admissions

Program (USRAP) for the Middle East and North Africa (MENA) region. The mission’s activities

are also funded by other IOM member states such as Canada, United Kingdom, and the European Union. As IOM Jordan operates in a geographic location where security is volatile and information risk is high, a proactive approach to address and align information security with the mission’s goals and objectives is a business imperative. This position is located in Amman, Jordan and maintains the overall supervision of the Information Management and Technology Unit which provides operational support to regional programmes managed by the mission.

Under the general supervision of the Chief of Mission, direct supervision of the Senior Resources Management Officer, and secondary supervision of the Global ICT Operations Manager in Manila, in close coordination with the Regional Project Managers for MENA in IOM Jordan and the Regional Information and Communications Technology (ICT) Officer for MENA in RO Cairo, the successful candidate will be based in Amman, Jordan and will be responsible for all information management and technology activities to achieve strategic and operational objectives of IOM Jordan’s portfolio in MENA.

Core Functions / Responsibilities:

A. Plan, coordinate and direct the implementation of IOM’s Information and Communications Technology (ICT) information security policies and supporting processes to ensure alignment with organizational goals and objectives in close coordination with the Senior Information Security Officer in Geneva:

  1. Define, guide, enhance and communicate the roles and responsibilities of information security throughout the mission and the regional programmes managed by the mission to comply with IOM ICT standards.

  2. Obtain commitment from senior management and support from stakeholders to maximize the probability of successful implementation of the information security policies.

  3. Develop business cases to identify gaps and resources needs to enhance information security.

  4. Identify and assess internal and external influences to the mission and the regional programmes managed by the mission (for example, technology, business environment, risk tolerance, geographic location, legal and regulatory requirements) to ensure that these factors are addressed by the information security strategy.

  5. Integrate information risk management into IT processes (for example, software development, procurement, project management, change management) to promote a consistent and comprehensive information risk management process across the mission.

  6. Report noncompliance and other changes in information risk to appropriate management to assist in the risk management decision-making process.

  7. Periodically conduct exercises to measure information security awareness of all staff in the mission and regional programmes managed by the mission to determine the gap between current and desired risk levels to manage risk to an acceptable level.

  8. Organize, train and equip teams to effectively respond to information security incidents in a timely manner, and escalated to the necessary specialist teams when needed for immediate corrective/remedial actions.

  9. Ensure that information security requirements stipulated by donor agencies are implemented in all relevant units and departments ensuring alignment with relevant IOM ICT controls, instructions, standards and processes. B. Plan, direct and oversee the implementation of Information Systems and Information Management services for IOM Jordan and in support of regional programmes managed by the mission:

  10. Establish and maintain Teleradiology/PACS services for MENA region in compliance with USRAP.

  11. Establish and maintain IT processes based on ITIL service management frameworks and processes.

  12. Coordinate technical activities with the Refugee Processing Center for all Worldwide Refugee Admissions Processing System (WRAPS) Information requirements and system administration matters; Department of Homeland and Security during Circuit Rides to IOM Jordan for all technical arrangements; and various other delegate missions and national Ministry counterparts for technical matters concerning IOM Jordan programmes.

  13. Coordinate and manage all activities in Information Management and Technology units providing Tier I and Tier II level support to ensure that Information System services meet business and operational requirements.

  14. Provide expert advice on information systems acquisition/development, implementation, maintenance and support.

  15. Develop cost proposal for contractual services, oversee the technical evaluation, manage the contract service and monitor service level agreements.

  16. Systematically ensure in close coordination with Resources Management that the budget planning is incorporated in project and mission budgets including IT staffing, infrastructure and maintenance needs.

  17. Develop and organize backup and disaster recovery plans for critical services of the mission and its regional programmes.

  18. Provide technical and management oversight to guide the development of the mission’s Information Management portfolio to support the goals and objectives of the mission and regional programmes managed by the mission.

  19. Perform such other duties as may be assigned.

Required Qualifications and Experience:


• Master’s degree in Computer Science, Information Systems, International Management, Business Administration or a related field from an accredited academic institution with five years of relevant professional experience; or

• University degree in the above fields with seven years of relevant professional experience.


• The nature of the position requires the following certifications:

• Certified Information Systems Auditor (CISA)

• Certified Information Systems Manager (CISM)

• PRINCE2® Practitioner


• A minimum of five years of progressive responsibility in planning, design, development, implementation and maintenance of computer information systems; including three years of information security and risk experience.

• Experience in managing implementations of information systems and services for various IOM

programmes especially those operating in high-risk and security volatile areas.

• Successful track record of managing diverse teams and delivering high quality work in a fast-paced and dynamic environment is required.


• Excellent oral and written communication skills in English are required; refined soft skills and demonstrated ability to communicate with business leaders and those with limited technical background effectively is essential.


IOM’s official languages are English, French and Spanish.

For this position, fluency in English is required (oral and written). Working knowledge of French and/or Spanish is an advantage.

1 Accredited Universities are the ones listed in the UNESCO World Higher Education Database


Required Competencies:

Values - all IOM staff members must abide by and demonstrate these three values:

Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.

Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.

Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.

Core Competencies – behavioural indicators level 2

Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.

Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.

Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.

Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.

Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.

Managerial Competencies – behavioural indicators level 2

Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision; assists others to realize and develop their potential.

Empowering others & building trust: creates an atmosphere of trust and an enabling

environment where staff can contribute their best and develop their potential.

Strategic thinking and vision: works strategically to realize the Organization’s goals and communicates a clear strategic direction.

IOM’s competency framework can be found at this link.

Competencies will be assessed during a competency-based interview.


Internationally recruited professional staff are required to be mobile.

Any offer made to the candidate in relation to this vacancy notice is subject to funding confirmation.

This selection process may be used to staff similar positions in various duty stations. Recommended candidates endorsed by the Appointments and Postings Board will remain eligible to be appointed in a similar position for a period of 24 months.

The list of NMS countries above includes all IOM Member States which are non-represented in the Professional Category of staff members. For this staff category, candidates who are nationals of the duty station’s country cannot be considered eligible.

Appointment will be subject to certification that the candidate is medically fit for appointment, accreditation, any residency or visa requirements, and security clearances.

This vacancy is archived.

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