First-level university degree, preferably in Computer Science, Information Technology, Engineering or related discipline.
Training or certification (such as Certified Professional Technical Communicator issued by the Society for Technical Communication) in technical writing.
Specialized training or certification in Red hat Linux System Administration (RHCT/RHCE).
At least six years of professional work experience in systems analysis, including writing technical documentation and operating procedures related to large scale, enterprise-level ICT operations, business continuity and disaster recovery.
Experience with ICT Service Delivery and Service Support processes within the ITIL framework.
Experience in the configuration and deployment of enterprise as well as open-source solutions.
Experience in ICT Service Continuity and Disaster Recovery planning and coordination.
Experience in working with Red Hat and VMWare ESX servers, Internet related services, web application integration, planning and coordination of system interventions.
Excellent level of written and spoken English.
Knowledge of French or other UN languages.
In-depth knowledge of Networking and Information Security concepts.
Excellent analytical skills and the ability to understand and document complex ICT platforms, as well as related operational and risk management procedures.
Excellent communication skills, with the ability to clearly explain complex issues, and communicate with technical actors and business area representatives.
High level of service orientation and attention to quality.
Ability to work under pressure and successfully prioritize tasks in order to manage multiple commitments and deadlines.
Excellent interpersonal skills and ability to establish and maintain good working relationships in a multi-cultural environment with sensitivity and respect for diversity.
Ability to coordinate and collaborate with technical teams.
Good practical knowledge of the following methodologies/frameworks and skills:
Windows and/or Red Hat Linux System Administration (RHCT/RHCE), server management and software integration; Business Continuity Management System.
In depth knowledge of ITIL Service Management methodology.
Knowledge of PRINCE 2 project management methodology.
Knowledge of Enterprise Architecture concepts.
Mobility:Candidates appointed to an international position with WIPO are subject to mobility and may be assigned to any activity or duty station of the Organization throughout the world.
Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances. The figures quoted below are based on the March 2017 rate of 79.5%
Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.
The Organization reserves the right to make an appointment at a grade lower than that advertised.
By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.
In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: http://www.whed.net/. Some professional certificates may not appear in the WHED and these will be reviewed individually.
Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.Additional background checks may be required.
This vacancy is archived.
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