• Added Date: Sunday, 10 February 2019
  • Deadline Date: Saturday, 23 February 2019

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Org. Setting and Reporting

This position is located in the Kuwait Joint Support Office (KJSO). Under the direct supervision of the Chief of Human Resources Section, and under the overall guidance of the Chief of KJSO, the Human Resources Officer will head the National Staff Unit.


Efficient Service delivery to Client Missions in line with the KJSO Service Center Delivery module.
•Leads a team of HR assistants to provide support to client missions and offices in all areas of onboarding of locally-recruited staff, administration of entitlements and benefits, contract management, and other operational and transactional activities; monitors the work load assigned to the team for backlogs and takes appropriate action as necessary; coaches staff under his/her responsibility and identifies needs for continuous learning,
•Supports the improvement of the performance of the team to ensure efficient and effective HR service delivery to client missions;
•Participates in building strong and valuable relationships with managers in client missions to expedite the delivery process;
•Supports the delivery of planned outputs of the team and ensures that agreed targets are met in line with the HRM KPI and customer service standards;
•Participates in the planning and organizing of operations and activities related to the Human Resources Information Systems' functions in consultation with the stakeholders of Client Missions;
•Assists in coordinating the activities of the KJSO Human Resources Section in supporting client missions to ensure compliance with all applicable HR policies, rules and regulations;
•Assists in employee information collection, analysis and reporting; ensures accuracy and integrity of data;
•Supports implementation of change management for KJSO HR Operations to achieve improved results;

Human Resources Management
•Advises the HR Partners under his/her responsibility regarding personnel administration, staff benefits and entitlements, the level of remuneration for consultants and individual contractors; monitors all transactions performed by the HR Partners under his/her responsibility to ensure accuracy and quality;
•Provides inputs to mission Human Resources Section in respect of cases with Management Evaluation Unit (MEU) and United Nations Dispute Tribunal (UNDT) cases, as required,
•Monitors operational activities of HR assistants under supervision, ensures the accuracy and efficiency of all transactional and operational processes as per established SOPs and benchmarks;
•Monitors payments of staff benefits, entitlements and supporting documentation; ensures their compliance with established rules and regulations. When required, initiates appropriate corrective action, tracks overpayments and prompts recovery actions; recommends action to be taken in case of non-compliance;
•Participates in the recruitment and selection of KJSO national staff, prepares vacancy announcements for locally recruited staff in GS and NPO categories in coordination with hiring managers, reviews applications and provides a list of eligible applicants to hiring managers, advises managers on the selection process in line with the UN staff rules and regulations, reviews selection recommendations, prepares job offers prepares. Supervises and monitors the work of the Human Resources Assistants in carrying out all human resources administrative transactions including preparation of personnel actions, updates human resources databases, and processing of contracts.
Administration of entitlements
•Provides advice on interpretation and application of policies, regulations and rules. Reviews and provides advice on exceptions to policies, regulation and rules.
•Administers and provides advice on salary and related benefits and social security entitlements.
•Determines and recommends benefits and entitlements for staff on the basis of contractual status.
Performance management support
•Provides performance management advice to locally recruited staff and management.

Other duties
•Advises and counsels staff in respect of rights, responsibilities, code of conduct and difficulties associated with work and entitlements.


Core Competencies:

PROFESSIONALISM: Knowledge of Human Resources Policies and Procedures, administrative, budgetary, financial procedures. Demonstrated in-depth technical knowledge of all aspects of administration with proven analytical skills. Ability to apply various United Nations administrative rules and regulations in work situations. Conceptual analytical and evaluative skills to conduct independent research and analysis. Ability to identify issues, formulate opinions, make conclusions and recommendations. Shows pride in work and in achievements; demonstrates professional competence and mastery of subject matter; is conscientious and efficient in meeting commitments, observing deadlines and achieving results; is motivated by professional rather than personal concerns; shows persistence when faced with difficult problems or challenges; remains calm in stressful situations. Takes responsibility for incorporating gender perspectives and ensuring the equal participation of women and men in all areas of work.

-Works collaboratively with colleagues to achieve organizational goals
-Solicits input by genuinely valuing others’ ideas and expertise; is willing to learn from others
-Places team agenda before personal agenda
-Supports and acts in accordance with final group decision, even when such decisions may not entirely reflect own position
-Shares credit for team accomplishments and accepts joint responsibility for team shortcomings

Client Orientation:

-Considers all those to whom services are provided to be “clients ” and seeks to see things from clients’ point of view
-Establishes and maintains productive partnerships with clients by gaining their trust and respect
-Identifies clients’ needs and matches them to appropriate solutions
-Monitors ongoing developments inside and outside the clients’ environment to keep informed and anticipate problems
-Keeps clients informed of progress or setbacks in projects
-Meets timeline for delivery of products or services to client

Managerial Competencies:

Managing Performance:
-Delegates the appropriate responsibility, accountability and decision-making authority
-Makes sure that roles, responsibilities and reporting lines are clear to each staff member
-Accurately judges the amount of time and resources needed to accomplish a task and matches task to skills
-Monitors progress against milestones and deadlines
-Regularly discusses performance and provides feedback and coaching to staff
-Encourages risk-taking and supports creativity and initiative
-Actively supports the development and career aspirations of staff
-Appraises performance fairly


High school diploma or equivalent.

Work Experience

A minimum of ten (10) years of progressively responsible experience in human resources management, administrative services or a related area. Experience in the application of Human Resource Management Systems (for example: Inspira, Umoja, or related) is required. Experience working in the United Nations or an International Organization in a post-conflict environment outside home country is required. Supervisory experience is desirable. Experience working in a shared service center or operation is desirable. The minimum years of relevant experience is reduced to five (5) years for candidates who possess a first level university degree.


English and French are the working languages of the United Nations Secretariat. For the position advertised, fluency in oral and written English is required.


Evaluation of qualified candidates may include an assessment exercise which may be followed by competency-based interview.

Special Notice

• This position is temporarily available for six months. If the selected candidate is a staff member from the United Nations Secretariat, the selection will be administered as a temporary assignment.

• While this temporary assignment may provide the successful applicant with an opportunity to gain new work experience, the selection for this position is for a limited period and has no bearing on the future incumbency of the post.

• Subject to the funding source of the position, the eligibility for this temporary job opening may be limited to candidates based at the duty station.

• This temporary job opening may be limited to “internal candidates,” who have been recruited through a competitive examination administered according to staff rule 4.16 or staff selection process including the review of a central review body established according to staff rule 4.15.

• Staff members of the United Nations common system organizations who will reach the mandatory age of separation or retirement within the duration of the current temporary need period are not eligible to apply.Submitting an application or selection for the current temporary job opening does not delay or increase the mandatory age of separation.

• Retirees above the mandatory age of separation who wish to be considered for the current temporary job opening must indicate the reason for their last separation as "retirement." Such retirees shall not be employed by the Organization, unless (a) the operational requirements of the Organization cannot be met by staff members who are qualified and available to perform the required functions; and (b) the proposed employment would not adversely affect the career development or redeployment opportunities of other staff members and represents both a cost-effective and operationally sound solution to meet the needs of the service.

United Nations Considerations

According to article 101, paragraph 3, of the Charter of the United Nations, the paramount consideration in the employment of the staff is the necessity of securing the highest standards of efficiency, competence, and integrity. Candidates will not be considered for employment with the United Nations if they have committed violations of international human rights law, violations of international humanitarian law, sexual exploitation or sexual abuse, or crimes other than minor traffic offences, or if there are reasonable grounds to believe that they have been involved in the commission of any of these acts. The term “sexual exploitation” means any actual or attempted abuse of a position of vulnerability, differential power, or trust, for sexual purposes, including, but not limited to, profiting monetarily, socially or politically from the sexual exploitation of another. The term “sexual abuse” means the actual or threatened physical intrusion of a sexual nature, whether by force or under unequal or coercive conditions.

Due regard will be paid to the importance of recruiting the staff on as wide a geographical basis as possible. The United Nations places no restrictions on the eligibility of men and women to participate in any capacity and under conditions of equality in its principal and subsidiary organs. The United Nations Secretariat is a non-smoking environment.

Applicants are urged to follow carefully all instructions available in the online recruitment platform, inspira. For more detailed guidance, applicants may refer to the Manual for the Applicant, which can be accessed by clicking on “Manuals” hyper-link on the upper right side of the inspira account-holder homepage.

The evaluation of applicants will be conducted on the basis of the information submitted in the application according to the evaluation criteria of the job opening and the applicable internal legislations of the United Nations including the Charter of the United Nations, resolutions of the General Assembly, the Staff Regulations and Rules, administrative issuances and guidelines. Applicants must provide complete and accurate information pertaining to their personal profile and qualifications according to the instructions provided in inspira to be considered for the current job opening. No amendment, addition, deletion, revision or modification shall be made to applications that have been submitted. Candidates under serious consideration for selection will be subject to reference checks to verify the information provided in the application.

Job openings advertised on the Careers Portal will be removed at 11:59 p.m. (New York time) on the deadline date.

No Fee


This vacancy is archived.

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