|Duties and Accountabilities:|
This HR Shared Services Quality role will own responsibility of implementation of Lean and Six Sigma to WBG HR Shared Services teams, focused on process standardization, productivity improvements & ramping critical activities in support of improving Quality of Service and Client Satisfaction.
Key responsibilities include:Provide ownership and responsibility in implementation of Lean and Six Sigma by stream lining and simplification to key areas of service delivery. Serve as a change agent by influencing, communicating and institutionalizing a culture of simplification and standardization all directed towards improvement in service quality and client/ user experience Coach in the use of Lean & Six Sigma tools and the simplification methodology to drive significant business impact Deploy tools to improve quality of service impacting Client Satisfaction, by understanding processes to be able work with Operating team on the floor to make impact Leading value stream process improvements, as a lean expert, and delivering sustainable productivity & business results. Driving early integration of Lean principles in product design & process development Leading workouts and driving continuous improvement activities throughout the value stream to achieve business results Establishing and coordinating external benchmarking and bring best practice on service quality Ability to drive cross-functional results through established Quality Governance in a matrix structure
This vacancy is archived.
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