Position Title: Health Systems Analyst
Duty Station: Manila (Global) Administrative Centre (MAC)
Classification: National Officer/ NO-A
Type of Appointment: Fixed term, one year with possibility of extension
Estimated Start Date: As soon as possible
Closing Date: July 01, 2019
Established in 1951, IOM is a Related Organization of the United Nations, and as the leading UN agency in the field of migration, works closely with governmental, intergovernmental and non-governmental partners. IOM is dedicated to promoting humane and orderly migration for the benefit of all. It does so by providing services and advice to governments and migrants.
Under the overall guidance of the Director of the Migration Health Division, the various units of the Health Assessment Programme Global Support Unit provide services to all missions and medical field operations worldwide. The Migration Health Informatics (MHI) unit is responsible for operational medical software applications, data repositories and statistical reporting.
Under the direct supervision of the Migration Health Informatics (MHI) Manager and in close coordination with the MHI Officer, the successful candidate is responsible for process and systems analysis, requirements gathering and verification, testing and training for IOM medical systems, and ensuring fulfilment of business requirements of IOM migrant health operations both in the field missions and at Headquarters.
Core Functions / Responsibilities:
- Participate in the design of relevant functionalities and information systems that support medical operations including Mimosa, UKTB, LIMS, IMS, ICD, HAP portal, HAPSTAT validation and any new migration health informatics initiatives.
- Provide inputs to improve medical business process, value added reports and data quality. Monitor and report on recurrent user support issues and learning gaps.
- Verify documented business requirements, analyze medical business process and suggest new functionalities and enhancements to existing and new medical software.
- Assist in the coordination of updating or designing new medical forms as needed to support medical operations, through close liaison with health managers, medical staff and technical team; maintain the repository of medical forms and their unique form numbers.
- In collaboration with Health Data Analyst, review and recommend system rules used in data validation reports for checking the quality of data entered in the medical systems in accordance with relevant technical instructions.
- Support the implementation of medical (ICD) coding system and other health informatics initiatives.
- Assist technical teams during solution development of MHD applications such as IMS, ICD, HAP Portal, GIRS and any new initiatives, including business analysis, quality assurance or testing, technical writing or documentation and training.
- Draft and maintain project and change management documents of MHD systems including process flows, standard operating procedures, user guides and learning materials.
- Participate in the preparation and implementation of new system releases and change management activities to deploy enhancements or modifications to existing systems.
- Troubleshoot end-user issues and resolve assigned user support tickets, as necessary.
- In collaboration with MHI Manager and MHI Officer, mentor and coach MHI Team Assistants, interns or on-the-job trainees as assigned.
- Perform such other duties as may be assigned.
Required Qualifications and Experience
• Completed advanced university degree in medical field, public health, health sciences or information systems from an accredited academic institution; or
• Bachelor’s degree in the above fields with minimum two (2) years of relevant professional experience of which at least one (1) year in medical business process management, medical software implementation and management, including troubleshooting and aligning policies and processes with software functionalities.
• Training on medical informatics, ICD coding and panel physician instructions will be an advantage.
• Candidates with medical or health background will have a distinct advantage.
• Extensive knowledge on migrant health and IOM medical operation of advantage;
• Actual experience in designing and managing electronic medical records;
• Understanding of medical, public health and statistical terminology as well as IT disciplines and ability to correctly bridge health and information technology to address changing information management needs of medical units;
• Strong analytical skills required, including a thorough understanding of how to interpret medical information management needs and translate them into application/operational requirements;
• Excellent time management skills;
• Excellent verbal and written communication skills and the ability to interact professionally with a diverse group;
• Skills in conducting end user training;
Fluency in English is required. Working knowledge of French and/or Spanish an advantage.
• Inclusion and respect for diversity: respects and promotes individual and cultural differences; encourages diversity and inclusion wherever possible.
• Integrity and transparency: maintains high ethical standards and acts in a manner consistent with organizational principles/rules and standards of conduct.
• Professionalism: demonstrates ability to work in a composed, competent and committed manner and exercises careful judgment in meeting day-to-day challenges.
Core Competencies – behavioural indicators level 2
• Teamwork: develops and promotes effective collaboration within and across units to achieve shared goals and optimize results.
• Delivering results: produces and delivers quality results in a service-oriented and timely manner; is action oriented and committed to achieving agreed outcomes.
• Managing and sharing knowledge: continuously seeks to learn, share knowledge and innovate.
• Accountability: takes ownership for achieving the Organization’s priorities and assumes responsibility for own action and delegated work.
• Communication: encourages and contributes to clear and open communication; explains complex matters in an informative, inspiring and motivational way.
Managerial Competencies – behavioural indicators level 2
• Leadership: provides a clear sense of direction, leads by example and demonstrates the ability to carry out the organization’s vision. Assists others to realize and develop their potential.
• Empowering others and building trust: creates an atmosphere of trust and an enabling environment where staff can contribute their best and develop their potential.
• Strategic thinking and vision: work strategically to realize the Organization’s goals and communicates a clear strategic direction.
WHAT WE OFFER
IOM offers a tax-free salary and attractive benefit package, a challenging career opportunity and potential for international travels/assignments of short or long duration. Annual Leave: 2.5 working days per completed month of service
Sick Leave: 2 working days per completed month of serviceCompassionate Leave: 3 days leave in the event of the death of immediate family members (spouse, child, parents and siblings), additional 2 days if the staff member requires to travel
Maternity Leave: 16 consecutive calendar weeks with full pay or 20 weeks for multiple birthsPaternity Leave: 8 weeks with full pay or 12 weeks for multiple births
Adoption Leave: 8 weeks with full pay for adoption of single child or 12 weeks for multiple childrenCompensation Plan: an insurance coverage for occupational accidents and illnesses (paid by IOM)
Medical Service Plan (MSP): an insurance coverage for non-occupational accidents and illnesses (medical/dental/optical) on contributory basis (monthly premium shared by IOM and staff member)
United Nations Pension Fund (UNJSPF): aims to provide participants at retirement age with pensions as an income replacement. It also provides participants with social security coverage in case of death in service or disability. A compulsory pension scheme maintained by contributions between IOM and the staff member (7.9% of the gross pensionable salary)Dependent Child Allowance: PhP 18,626 net per annum per child up to maximum of six children (payable in monthly instalments) and subject to terms and qualifying conditions
Other allowances: Overtime, Night Differential, Transportation Allowance (for rendered overtime beyond 10:00pm)Flexible work hours: which start from 7:30 to 9:30am; 8 hours per day, 40 hours work per week, Monday to Friday
Staff Development and Learning (I-Learn): IOM has a dedicated unit which provides staff members access to a range of learning opportunities including on-line courses, face-to-face training, blended curricula, videos, webinars and reading materials.