The IRC New York’s Economic Empowerment Department provides employment and career assistance to approximately 500 refugees, asylees and other immigrants each year. Through a variety of services including Employment Programs, Career Development, Food and Agriculture, and Fincancial Education, the IRC supports refugee, asylee and immigrant clients to gain employment and career advancement opportunities in the New York City area.
Under the supervision of the Economic Empowerment Manager, the Employment Programs Coordinator supervises intake, service provision, data management and case file documentation for clients enrolled in programs promoting client self-sufficiency for up to five years post-arrival. The coordinator will ensure IRC achieves program targets relating to enrollment, economic empowerment outcomes and connection to community benefits and resources.
Service Delivery, Documentation, Reporting and Contract Compliance
- Oversee staff, interns and volunteers providing job placement and support services to clients enrolled in employment programs, including the Matching Grant program and Refugee Social Services Program.
- Work as part of a team to provide comprehensive strength-based services to IRC clients through coordination of cases and effective communication between team members and departments.
- Carry a caseload of 20-30 clients each year, providing them with one-on-one career counseling; this includes helping develop a career pathway, helping clients identify and enroll in necessary trainings, and supporting job search activities;
- Participate in IRC network-wide initiatives to understand and share best-practices relating to refugee employment services;
- Work closely with the Community Relations Manager to allocate and track financial and in-kind donations;
- Support Economic Empowerment team activities and participate in program development and design for the department;
- Monitor intake and enrollment trends, quality of service provision and timeliness and accuracy of case file documentation. Ensure quality of data in multiple databases;
- Assist with preparation for grants to maintain and/or expand economic empowerment programming;
- Responsible for production of monthly reports to Economic Empowerment Manager including:
- Quarterly or Trimester case file audits,
- Monthly staff utilization reports, and
- Analysis and follow up of job placement and employment related information for state and federally funded programs;
- Conduct regular, internal quality assurance and support funder monitoring; and
- Participate in program meetings, staff development activities, and other duties as assigned; and
- Comply with all policies, procedures and protocols of the agency.
- Build and maintain partnerships with local employers and employment networks to generate job leads and promote hiring of IRC clients;
- Assist clients and employers as necessary with post-placement issues and continuing employment needs;
- Support employers as necessary with job retention and support new refugee employees to overcome barriers to job placement; and
- Coordinate corporate and employer engagement opportunities and events.
Position Reports to: Economic Empowerment Manager**
Position directly supervises: **Employment Programs Specialist, Job Training AmeriCorps Associate, Interns and Volunteers
Indirect Supervision: NA**
Other Internal and/or external contacts:**
Internal: Collaborate closely with other departments where there is overlap in client caseload, including communication with Caseworkers, Education and Learning team and Immigration team. Coordinate with Finance, Community Relations and Development teams as needed.
External: Community-based organizations for referrals and employment opportunities.
- Undergraduate degree is required; Advanced degree preferred
- At least 3 years program coordination experience in a high volume setting
- Workforce development and Matching Grant program experience strongly preferred
- Prior supervisory experience preferred
- Exceptional organizational skills with demonstrated attention to detail
- Ability to prioritize and manage time effectively to meet deadlines
- Ability to work effectively as a team member in a multi-cultural environment
- Strong computer skills with proficiency in Microsoft Office Suite (Word, Excel, Outlook)
- Excellent communication skills, with fluency in both written and spoken English; bilingual ability is preferred in Nepali, Tibetan, Burmese, French, Spanish or Arabic
Working Environment: Standard office work environment. Some field work required (15-20% of time), including outreach and communication with prospective and current employers and networking opportunities.