Emergency Content and Communications Officer

  • Added Date: Thursday, 28 February 2019
  • Deadline Date: Friday, 31 May 2019

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BACKGROUND:

The International Rescue Committee (IRC) responds to the world’s worst humanitarian crises and helps people whose lives and livelihoods are shattered by conflict and disaster to survive, recover, and gain control of their future. Founded in 1933 at the request of Albert Einstein, the IRC works with people forced to flee from war, conflict and disaster and the host communities which support them, as well as those who remain within their homes and communities. At work today in over 40 countries and 22 U.S. cities, we restore safety, dignity and hope to millions who are uprooted and struggling to endure. The IRC leads the way from harm to home.

The IRC Emergency Unit

The Emergency Unit leads and oversees the IRC’s global effort to help communities survive the immediate humanitarian consequences of conflict and disaster. The Emergency Unit oversees the IRC’s resources designated for emergencies empowering the Emergency Response and Country Program Teams with the financing, personnel and commodities to ensure a timely and high-quality humanitarian response. The Emergency Unit seeks to strengthen the response capacity of IRC teams around the world through risk analysis, planning, and training. The Emergency Unit works to ensure a cycle of continual learning and improvement through the design and implementation of standard operating procedures and performance measurement systems, including real time and impact evaluations.

JOB OVERVIEW/SUMMARY:

The Emergency Unit Content and Communications Officer will collect content and design compelling narratives and visual materials about IRC’s work in emergencies. Through both first-hand visits and collaboration with IRC colleagues, the position is responsible for gathering facts on the ground, photographs and video that can be adapted for the purposes of sharing our work internally and externally.

This position will be responsible for designing compelling visual materials that communicate about our impact to existing and prospective donors, including donor reports, brochures and factsheets. He / she will also collaborate with the Emergency Unit staff to design communications strategies, methods and materials for internally disseminating information. Internal communication responsibilities will include supporting the roll-out of our emergency tools and projects, improving the design of existing newsletters and creating new platforms for communicating about our impact. The position will also provide his / her expertise to design compelling internal and external presentations for the Emergency Unit senior leaders.

MAJOR RESPONSIBILITIES:

  • Develop compelling visual materials to support the rollout of emergency priorities, including but not limited to Needs Assessments and NeedsApp, Big 5 tools, the Roadmap, integrated protection packages and the STEP toolkit
  • Improve the design of our Watchlist and Global Crisis Outlook and monitor and share metrics associated with use
  • Redesign our RescueNet page and relevant Emergency unit dashboards with the most compelling information and track use for continuous improvement
  • Develop accurate, compelling donor reports and other mechanisms to steward existing donors
  • Create prospective donor materials that explain the impact of our work in Emergencies, including materials related to the Crisis Response Fund and Signpost
  • Support the development of an internal communications strategy around team priorities, including but not limited to IRC’s alignment with the Core Humanitarian Standard
  • Design and deliver an improved Crisis Response Fund annual report and stewardship materials
  • Liaise with staff to generate content for blogposts and presentations
  • Work with leaders to identify new/revamped platforms, including a newsletter, to communicate about our priorities and impact
  • Design ad-hoc presentations for Emergency Unit senior leaders to deliver to key internal and external audiences
  • Support the coordination of Situation Reports as needed

PROFESSIONAL STANDARDS

The IRC and IRC staff must adhere to the values and principles outlined in IRC Way - Standards for Professional Conduct. These are Integrity, Service, and Accountability. In accordance with these values, the IRC operates and enforces policies on Beneficiary Protection from Exploitation and Abuse, Child Safeguarding, Anti Workplace Harassment, Fiscal Integrity, and Anti-Retaliation.

REQUIREMENTS:

  • Strong previous experience in internal communications within a global organization (3-6 years)
  • Background in graphic design, video and audio materials with portfolio to share
  • Excellent writing and communication skills in English. French, Arabic and Spanish skills desirable
  • Ability to work independently; proactive approach to work
  • Ability to understand a large amount of information and summarize into key messages
  • Creative approach to communications
  • Must have experience working in multi-cultural environment
  • Important traits for success include problem-solving attitude, optimistic in the face of challenges, resilient, team-player
  • Experience developing internal communications plans, particularly at large global organizations and NGOs preferred
  • Familiarity with emergency settings principles of accountability and how to adopt them creatively and proactively preferred

Key Working Relationships

Position Reports to: Deputy Director of Quality and Performance, Emergency Unit

Position indirectly reports to: SVP, Emergency Unit and Associate Director of Emergency Funding

Position directly supervises: N/A

Other Internal and/or external contacts: Communications staff, Global Partnerships and Philanthropy staff, Emergency Unit staff

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