Continuous Improvement Manager - 19051-FT - $118,475

  • Added Date: Thursday, 14 March 2019
  • Deadline Date: Friday, 22 March 2019

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Madrid Registry, Brands and Designs Sector

Grade - P4

Contract Duration - 2 years *

Duty Station

: CH-Geneva

Publication Date

: 22-Feb-2019

Application Deadline

: 22-Mar-2019, 12:59:00 AM

IMPORTANT NOTICE REGARDING APPLICATION DEADLINE: please note that the deadline for applications is indicated in local time as per the time zone of the applicant’s location.

1. Organizational Context

a.Organizational Setting

The post is located in the Madrid Registry, Brands and Designs Sector. The Madrid Registry is composed of four divisions, Information and Promotion, Information Systems, Legal and Operations.

b.Purpose Statement

The incumbent's role is to drive a culture of continuous improvement within the Registry by coordinating the various improvement initiatives across the Madrid Divisions and other WIPO Sectors, managing specific projects and supporting the Senior Director with strategic planning and implementation.

c.Reporting Lines

The incumbent works under the supervision of the Senior Director, Madrid Registry.

2. Duties and Responsibilities

The incumbent will perform the following principal duties:

a. Support the Senior Director in the elaboration of strategic plans, resource requirements and assessing Registry's performance. Conduct research and data analysis to inform business decisions.

b. Design, plan and implement projects aiming at the improvement, procedural enhancements and development of the Registry's processes and outputs. Identify and analyze opportunities for improving the quality and efficiency of the work performed by the Registry, including the introduction of new technologies and formulate recommendations in this regard.

c. Provide support to the planned new Madrid IT Platform.

d. Manage and maintain the improvement register of the Madrid Registry, coordinate the planning of the various improvement project across the Registry's divisions and monitor, track and report on the progress of the improvement projects.

e. Coordinate the documentation and sharing of working processes and procedures of the Registry; establish Standard Operating Procedures where appropriate; prepare periodic reports and summaries on the performance of the Registry.

f. Support the coordination of work with Madrid Contracting Parties to improve the efficiency of the operational processes between the Registry and the Parties concerned.

g. Provide routine guidance to managers on work organization and planning, and communications with staff.

h. Liaise and coordinate with all units and Divisions of the Madrid Registry and other Sectors in the Organization, in the execution of the above tasks.

i. Perform other related duties as required.

3. Requirements



Advanced university degree in engineering, business administration or other relevant discipline. A first-level university degree plus an additional two years of relevant professional experience in addition to the essential experience mentioned below may be accepted in lieu of the advanced university degree.

Project management certification, e.g. PMP, PRINCE2 or Agile.



At least seven years of professional work experience with emphasis on project management, business strategy, business development and process improvement.

Exposure to the management of international intellectual property protection systems, in particular with regard to their operational aspects.



Excellent written and spoken knowledge of English.


Knowledge of French or Spanish, or of other UN official languages, or of the language of a major user country.

Job Related Competencies


Excellent analytical and problem-solving skills, including the ability to analyze raw data, draw conclusions therefrom and develop actionable recommendations.

Excellent interpersonal skills and a collaborative management style. Ability to lead and influence others to move towards consensus. Excellent time management and work organization skills. Highly adaptable to new environments, tasks and demands.

Ability to maintain effective partnerships and working relations in a multicultural environment with sensitivity and respect for diversity.

Demonstrated ability to produce high quality and visually appealing management reports integrating data and graphics, using a variety of available software solutions, including Microsoft Word, Excel, Powerpoint and Visio.

4. Organizational Competencies

1.Communicating effectively.

2.Showing team spirit.

3.Demonstrating integrity.

4.Valuing diversity.

5.Producing results.

6.Showing service orientation.

7.Seeing the big picture.

8.Seeking change and innovation.

9.Developing yourself and others.

5. Information

Mobility:WIPO staff members are international civil servants subject to the authority of the Director General and may be assigned to any activities, office or duty station of the Organization. Accordingly, the selected candidate may be required to move from time to time to new functions and/or to another duty station.

Annual salary:

Total annual salary consists of a net annual salary (net of taxes and before medical insurance and pension fund deductions) in US dollars and a post adjustment. The post adjustment (cost of living allowance) is variable and subject to change without notice in accordance with the rates as set within the UN Common System for salaries and allowances. The figures quoted below are based on the February 2019rate of 67.7%


Annual salary


Post adjustment


Total Salary


Currency USD

Salaries and allowances are paid in Swiss francs at the official rate of exchange of the United Nations.

Please refer to WIPO’s Staff Regulation and Rules for detailed information concerning salaries, benefits and allowances.

Additional Information

* Initial period of two years, renewable, subject to satisfactory performance. No fixed-term appointment or any extension hereof shall carry with it any expectancy of, nor imply any right to, (further) extensions or conversion to a permanent appointment.

This vacancy announcement may be used to fill other posts at the same grade with similar functions in accordance with Staff Rule 4.9.5.

Applications from qualified women as well as from qualified nationals of unrepresented Member States of WIPO and underrepresented geographical regions are encouraged. Please click on the following links for the list of unrepresented Member States and the list of underrepresented regions and the WIPO Member States in these regions.

The Organization reserves the right to make an appointment at a grade lower than that advertised.


By completing an application, candidates understand that any willful misrepresentation made on this web site, or on any other documents submitted to WIPO during the application, may result in disqualification from the recruitment process, or termination of employment with WIPO at a later date, if that employment resulted from such willful misrepresentations.

In the event that your candidature is shortlisted, you will be required to provide, in advance, a scanned copy of an identification and of the degree(s)/diploma(s)/certificate(s) required for this position. WIPO only considers higher educational qualifications obtained from an institution accredited/recognized in the World Higher Education Database (WHED), a list updated by the International Association of Universities (IAU) / United Nations Educational, Scientific and Cultural Organization (UNESCO). The list can be accessed through the link: Some professional certificates may not appear in the WHED and these will be reviewed individually.

Additional testing/interviewing may be used as a form of screening. Initial appointment is subject to satisfactory professional references.

Additional background checks may be required.

This vacancy is archived.

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