We are seeking a national Community Feedback Mechanism Technical Assistant (CFM Assistant) ย to assist in the day-to-day implementation of feedback mechanism and take part in communication with project participants. Be part of the Safe and Inclusive Programming team and report to the Accountability to Affected Populations (AAP) Coordinator, who is focal point for the country-wide complaints and feedback system, ensuring that the complaints received are responded to following the Standard Operating Procedures.ย
Assist and support the implementation of the complaint and feedback mechanism according to established plans of action.Support the AAP Coordinator in monitoring complaints and feedback, and in the design of data collection methodology and tools, data collection, analysis and use of data, and extract learning and evidence to support programme quality improvement.Implement independently procedures and activities that support NRC programmes and core competency.Responsible for organising and delivery of tasks in line with priorities and standards.Develop and maintain knowledge and skills required for the assigned area of work to be effective in assisting the project implementation and the team.Use initiative in day-to-day problem-solving in line with agreed procedures, priorities and standards for the area of work.Ensure proper collection and filing of documents.Promote and share ideas for improvement in your area of work.ย A university bachelor's degreeExperience in working as a Project/Technical Assistant / Officer in a humanitarian / recovery context;Understanding of data management, experience in data entry and management of databases is a plus.ย Experience with service desk / help desk / call center / customer support is an advantageFluency in Russian or Ukrainian, Basic knowledge of English is an advantage;ย High Computer and technology/digital literacy.Willingness to work in demanding, stressful situations under difficult living conditions with respect for basic security rules;Previous experience in working in complex and volatile contexts;Solid understanding and experience of crisis contexts and working in complex emergencies.High tolerance and patience to respond and assist to the affected population
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We highly encourage you to learn more about the role: please review theย detailed Job Description here.
What Makes This Position Attractive?
What We Offer
Duty station: KyivContract duration: Employment contract โ till 31 Dec 2023 with the possibility of extension subject to funding availability and satisfactory performanceTravel: 10% in the field locationsSalary/benefits: According to NRC salary scale, terms and conditions.Closing Date: 15.06.2023NRC is an equal opportunities employer. In the selection of our staff, we are committed to diversity without distinction to age, gender, religion, ethnicity, nationality, and physical ability.We think outside the box, encourage ideas, and give responsibility to all employees at all levels. You will have many opportunities to be heard and take the initiative.ยKey Information - Please Take Note When Applying
Learn more aboutย NRC hereย andย NRCย UkraineTo apply as an internal candidate, please click on the suitcase icon โI am an employeeโ on the top right of the page to be redirected to NRCโs internal career site.Apply by completing all the system-required fields of your experience, employment history, and education in your application.Ensure to attach your latest CV.Submit your application and CV in English.When creating your profile, include your full name as per your passport.Applications that do not meet the minimum standards in terms of experience or qualifications will generally not be considered.Unsolicited applications not related to this specific job advertisement will not be considered.Only shortlisted candidates will be contacted. We receive many applicants for each vacant position. The Norwegian Refugee Council (NRC) is an independent humanitarian organisation helping people forced to flee. We work in crises across more than 31 countries, providing emergencies and long-term assistance to millions of people every year. We stand up for people forced to flee, advocating their rights. NORCAP, our global provider of expertise, helps improve international and local ability to prevent, prepare for, respond to and recover from crises. NRC also runs the Internal Displacement Monitoring Centre in Geneva, a global leader in reporting on and advocating for people displaced within their own country. Employment with NRC may lead to employment in or deployment to Regions, Countries, Areas or Offices that may be host to considerable health, safety and security risks. NRC takes this very seriously and we have procedures in place to reduce known risks, but will never be able to take away all risks. NRC is an equal opportunities employer and aims to have staffing diversity in terms of age, gender, ethnicity, nationality and physical ability.