Case Management Officer - Istanbul

  • Added Date: Tuesday, 30 April 2019
  • Deadline Date: Wednesday, 31 July 2019

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JOB BRIEF: The SSRF Project Officer (case management officer) is a compassionate, care-driven professional who believes in facilitating wellness for children and their families. S/he will take initiative in instituting case management policies and communicating with children and families in effective ways to promote education. S/he will take into account programmatic and budgetary constraints when making decisions about the direction and nature of supporting each family.



  • Conduct family intakes through field visits and interviews

  • Register families for program per registration process

  • Identify potential beneficiaries in coordination with local partners

  • Conduct interviews with families and children throughout project for project updates for donors and management

  • Support on internal programmatic reporting for management

  • Provide translation support for donor updates

  • Reviewing therapist evaluations, treatment objectives, and plans

  • Monitor cases by verifying attendance, and providing personal support

  • Provide internal + external referrals to beneficiaries

  • Maintain beneficiary database through data entry, reviewing case notes, logging events, and progress.

  • Improve program results by studying, evaluating, and suggesting re-design processes

  • Prepares reports by collecting, analyzing, and summarizing results data and trends

  • Take the extra mile and interact with beneficiaries to keep track of their progress and to ensure improvement

  • Take note of psychosocial status of individual children

  • Implement Karam Foundation Case Management and PSS SOPs


  • Attending professional development training as needed

  • Regular reporting to the SSRF Team Leader

  • Other tasks as may be assigned by the SSRF Team Leader


  • Minimum Education: Bachelor’s Degree

  • 3-4 years experience in the field, case-management, or PSS

  • Fluency in Arabic language

  • English + Turkish proficiency preferred

  • Mental health professionals preferred

  • Effective communication skills

  • Excellent organizational and time management skills

  • Compassionate

  • Attention to detail

  • Documentation & analysis skills

  • Excellent people skills and people management skills

  • Ability to connect with children

  • Patience

  • Creativity and willingness to learn

  • Good team member

  • Competence in Google Drive (documents, spreadsheets)

  • Valid Turkish Residency Permit or Turkish Citizenship Required

LOCATION: Reyhanlı/Türkiye

HOURS: 40 hours / week; Saturday - Wednesday 9 am - 6 pm

This vacancy is archived.

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