Camp management manager, North
We are looking for highly qualified, self-motivated Camp Management Manager who is able to work with diverse teams of both national and international staff as well as local government authorities, UN agencies, I/NGOs and other partners under difficult, stressful and sometimes insecure conditions.
Who are we?
Danish Refugee Council (DRC) in conjunction with Danish Demining Group (DDG) has been operating in Yemen since 2008 using a protection of human rights framework. DRC initially worked in Yemen with mixed migrants coming from the Horn of Africa who are displaced by conflict and drought. Since then, DRC expanded its sectors of intervention and is now providing humanitarian assistance in nineteen governorates throughout the country. There are currently over 250 staff working between the Sana’a main office, two hub offices in Hodeida, and six field offices. Current programme sectors include protection (mixed migration, IDP, child), FSL, WASH, Shelter, and CCCM. DDG Yemen is currently focusing on Mine Risk Education and supporting the capacity development and deployment of standby Explosive Ordnance Disposal (EOD) teams from the Yemen Executive Mine Action Center (YEMAC). Through quality surveys and data and information management, DDG will also support YEMAC in the development of a more accurate threat and response maps.
Our operations in Yemen have both grown and changed as needs escalate following the country’s descent into civil war in 2015.
The Camp Management Manager is responsible for supporting the technical planning, implementation and overall representation of CCCM - out of camp activities and/or projects across the northern Yemen Programme locations. The Camp Management Manager is responsible for Coordination of Assistance, Protection, and General services delivery at the communities identified in the Northern locations. S/he ensures the establishment of effective and representative out-of-camp governance structures and promotion of beneficiary participation in decision making and implementation of community affairs; ensures sound information management incorporating monitoring and feedback systems; facilitates effective communication within out-of-camp population and oversees the operation, care, and maintenance of relevant services. S/he liaises closely with Sector Managers within DRC and develops and sustains strong partnerships with all stakeholders operating in spontaneous sites, collective centres or rental accommodation. S/he supervises a team of DRC camp management staff – contracted national staff and large teams of casuals and incentive workers.
Promote beneficiary participation of out-of-camp communities
· Facilitate establishment of out-of-camp committees whose members are representative of the population, with a specific technical or cross-cutting sector focus and cutting across agencies: Protection, Shelter, WASH, etc. and ensuring that representation takes into account Persons with Special Needs; Elderly, Youth, Living with Disabilities, etc
· Facilitate and coordinate formal meetings and dialogue sessions with community representatives
· Develop the capacity of leaders, committee members and interest groups through training, Focused Group Discussions, peers’ sessions and dialogue sessions.
· Ensuring out-of-camp management feedback procedures and complaints mechanisms are in place, and forums are developed for the camp population to contribute and be listened to.
Promotion and facilitation of humanitarian services
· Facilitate the establishment of and support the running of Youth Recreational Activities including sports.
· Promote and facilitate community development and enjoyment Cultural Activities
· Facilitate peace and reconciliation initiatives among community leaders
· Coordinate in General Food and NFI distribution as may be required
Monitoring and coordination
· Ensure gaps in assistance to beneficiaries are filled and avoid duplication of activities by conducting regular and systematic monitoring of service delivery in the location, drawing the attention of stakeholders and partners to overarching needs
· Conduct service monitoring across sectors in the location to gain and share a holistic understanding of services and standards in the area
· Work with the CCCM cluster lead to advocate for adherence to agreed-upon minimum standards of services among stakeholders and partners
· Identify and formalize roles and responsibilities between agencies providing services in the camp as a crucial function in addressing gaps and helping to avoid misunderstandings
· Reporting to and coordinating with the CCCM Cluster Lead in the North.
Management of information and facilitation of communication
· Receive, conduct and facilitate baseline information on the characteristics of the population to inform, additional assistance programmes and the effective coordination of distributions
· Liaise with Protection Department to identify and register people with special needs (child-headed families, unaccompanied orphans and minors, the elderly, people living with disabilities, etc.) to facilitate their timely and convenient access to services
· Liaise with CCCM Sector Lead, UNHCR/OCHA and Local Authorities in establishing and maintaining an up to date population database that reflects births, deaths, arrivals, departures and other fluctuations in the population.
· Operate information dissemination boards and other channels of communicating information between agencies and the residents in the area
· Coordinate with other partners on dissemination of public announcements and messages
Budgeting, Budget expenditure and Budget Tracking
· Disburse and track the expenditure of camp management budget component, flagging any over and under expenditures promptly
· Prepare project procurement plans and order for materials promptly
Human Resources and Administration
· Supervise camp management team of contracted and casual staff, ensuring effective staff deployment, performance planning and appraisals for supervisees
· Manage casual staff contracts and camp service contracts
· Ensure staff is well versed on the DRC's Code of Conduct, accountability, respectful dialogue with the IDPs, and prevention of sexual exploitation and abuse
Coordination and Representation
· Represent DRC and actively participate in CCCM cluster, coordination, and other meetings relevant to CCCM issues, on request of the Area Manager. Liaise with partners, local authorities, and local communities whenever it serves the objectives of the program in the area of CCCM;
· Forge strong information and experience sharing relationships with CCCM teams in other DRC North Yemen locations;
· Perform other relevant duties assigned by the Area Manager.
Experience and technical competencies
· At least three years camp management experience at an international level in geographic or conflict context similar to Yemen;
· Proven technical knowledge of CCCM, project cycle management, SPHERE standards, and NFI guidelines;
· Experience in proposal and budget development and project implementation (including budget management);
· Understanding of and experience in engaging the cluster system in IDP camps or coordination mechanisms in refugee camps;
· The ability for rapid analysis of very complex issues, strong decision-making, and translation of programmatic learning and priorities into operational strategies;
· Excellent interpersonal skills, cross-cultural communication, and ease in managing a multi-ethnic team;
· Good team leadership and conflict resolution skills, consensus team building, and adaptability;
· Experience delivering programs to tight deadlines;
· Good computer and IT skills and strong communication and writing skills;
· Fluency in written and spoken the English language;
· Ability and willingness to work in a remote and isolated location with ever-changing securityscenarios;
· Consistently approaches work with energy and a positive, constructive attitude;
· Knowledge of Arabic
· Self-motivated and able to work with a minimum of guidance and supervision
· Experience working in security-sensitive environments and enforcement of team security protocols is an asset
· A degree in political/social sciences, management, development studies, international development or equivalent degree qualifications.
In this position, you are expected to demonstrate DRC’ five core competencies:
Striving for excellence: You focus on reaching results while ensuring an efficient process.
Collaborating: You involve relevant parties and encourage feedback.
Taking the lead: You take ownership and initiative while aiming for innovation.
Communicating: You listen and speak effectively and honestly.
Demonstrating integrity: You act in line with our vision and values.
Contract length: 12 month contract
Designation of Duty Station: Hajja
Start date: 1 August, 2019
Salary and conditions will be in accordance with Danish Refugee Council’s Terms of Employment for Expatriates; please refer to drc.ngo under Vacancies.