Associate Research & Information Officer (RSD)

  • Added Date: Thursday, 14 February 2019
  • Deadline Date: Thursday, 28 February 2019

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Organization: UNHCR/Policy and Law Service

Job Title: Associate Research & Information Officer (RSD)

Duty Station: Copenhagen/Denmark

Duration: 01 March 2019 to 31 December 2019

Contract Type: UNOPS International Individual Contractor Agreement (IICA)

Contract Level: IICA – 1

Closing date: 28 February 2019


This position is situated in the protection information team within the Refugee Status Determination (RSD) Section in the Division of International Protection. The protection information team is responsible for the production of the country of origin information (COI); for UNHCR’s country-specific policy guidance; and for the maintenance and development of (external and internal) information platforms related to RSD, including Refworld (

The RSD Section has staff in Geneva and in Copenhagen: the Associate Research and Information Officer (AIRO) will be based in Copenhagen. The supervisor for this position, the Senior Research and Information Officer, is based in Geneva. The AIRO position is thus most suitable for someone who enjoys working independently while being part of a larger team that is based in two locations.


Under the supervision of the Senior Information and Research Officer, the ARIO will carry out the following tasks:

  1. UNHCR has embarked on a strategy to re-purpose and re-design the Refworld platform. The AIRO will have primary responsibility within the RSD Section for taking this project forward, through the identification of user needs and the development of suitable proposals to modify and adapt the current platform. In this regard, the AIRO will work closely with colleagues in other sections and divisions, including in particular UNHCR’s Digital Engagement Section in Copenhagen.
  2. Provide support to the strategic improvement of UNHCR’s internal digital knowledge-sharing platform on RSD, the RSD Practitioners' Platform (RSD PP);
  3. Curate, maintain and expand UNHCR’s law and policy collections on Refworld, with a specific focus on national laws and other domestic legal instruments;
  4. Curate, maintain and expand the collections of documents and other materials on the RSD PP;

  5. Provide support to the ongoing management and maintenance of Refworld and the RSD PP, including day-to-day user support for both platforms. Provide training, including through the organization of webinars, for UNHCR staff on how to make the best use of UNHCR’s Refworld and the RSD PP;

  6. Depending on priorities within the RSD Section, assist with the country of origin information (COI research) for the purposes of developing UNHCR country guidance;

  7. Assist the Chief of the RSD Section with the collection, analysis, and presentation of relevant information relating to UNHCR’s RSD operations. In this regard, liaise with UNHCR operations and Regional Bureaux;

  8. Share relevant information in a timely manner with colleagues within Headquarters and in the field, and with external partners;

  9. Assist the Chief of the RSD Section with the preparation of the annual Global RSD Retreat, including through background research;

  10. Supervise any Copenhagen-based interns in the RSD Section;

  11. Perform other duties as required, including regular reporting and administrative duties.

Monitoring and Progress Controls:

  • Regular reporting to the supervisor on assignments, to ensure timely completion of specific outputs;
  • Mid-year and end-of-year performance appraisal;
  • Weekly participation in RSD team meeting.



Master’s degree in communications, information management, international relations, political sciences, international law, or related field. Knowledge of international refugee law and international human rights law is a clear advantage.



  • Minimum of 1 year of relevant professional experience.


  • Experience with management of databases and websites;

  • Previous experience of working in the field of refugee protection.


  • Good understanding of and experience with working with website management, legal databases and other electronic tools (such as online communities and platforms);

  • Excellent computer skills, in particular in MS Office applications and SharePoint; knowledge of Google Analytics, Content Management Systems, and Adobe Creative Suite is a definite asset.

  • Proven interest in international human rights norms and practices; knowledge of international refugee law is a definite asset;

  • Good research and drafting skills; previous experience in COI research is a definite asset;

  • Some understanding of the working of international organizations (UNHCR and the UN system in general); previous experience of working with UNHCR or another UN agency is a definite asset;

  • Excellent communication skills, with demonstrated ability to work independently and in a multicultural working environment;

Managerial competencies:

· Empowering and building trust

· Judgment and decision-making

· Strategic planning and vision

Functional competencies:

· Accountability

· Client & result orientation

· Communication

· Teamwork & collaboration

· Providing protection information

Cross-functional competencies:

· Analytical thinking

· Innovation and creativity

· Organizational awareness

· Stakeholder management

· Technological awareness


· Fluency and excellent drafting skills in English are essential;

· Working knowledge of other UN languages is highly desirable;

[1] 1 As a general rule, work experience is credited for its real-time value (100%, 75%, 50%, etc). This includes relevant and well-documented self-employment and free-lance work. The count of years of work experience starts from the date on which the required minimum education level was attained. Work experience in the following categories counts at 50% of its real-time value: General Service category at level 5 and below, National United Nations Volunteer (NUNV), Internship.

This vacancy is archived.

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