JOB PROFILE SUMMARY

Under the supervision of the senior operation officer, the incumbent will lead and manage teams of support staff, delivering services and transactions as applicable in the relevant office in one or more of WHO’s specialized operational areas and sub-disciplines (such as finance, human resources, procurement and/or information technology management.

DESCRIPTION OF DUTIES

The incumbent will perform all or part of the following, and other related responsibilities as required by the needs of the office.•    Supervise the delivery of budget & finance services and transactions.

Team Management 

• Guide and manage teams of focused specialized support staff administering the delivery of efficient and effective services and transactions
• Quality assure work products and processes, ensuring compliance with respective procedures, guidelines, and policies.
• Justify and escalate or approve procedural exceptions.
• Facilitate the capture and sharing of best practices and ensure continuous learning by the team.
• Introduce work process improvements for team performance

  Advisory 

  • Provide technical advice to clients, staff and partners on matters relating to core service lines by briefing and interpret respective procedures, rules, and regulations.
  • Support consistency in approach and compliance with respective procedures, rules, and regulations.

    Administration 

    • Undertake delegated certifications and approvals under the applicable accountability framework.
    • Oversee the delivery of the respective processes and standard transactions, services, and work products to be aligned with business plans and adhering to rules, regulations, and procedures.
    • Identify improved service line processes and procedures to enable optimal client service, efficiency and effectiveness.
    • Conduct training in respective area of business operations support for clients and staff.
    • Represent the head of operations.
    • Perform other related responsibilities as assigned.

      RECRUITMENT PROFILE

      Competencies

      • Teamwork
      • Respecting & promoting individual and cultural differences
      • Communication
      • Setting an example
      • Moving forward in a changing environment

        Functional Knowledge and Skills

        1- Knowledge of WHO rules, regulations, support procedures, practices, rules, and regulations in 

        Financial support services

        • Management of a range of financial support services, including imprest accounts and payments, budget administration, financial monitoring, income and awards administration, and for preparation of financial reports and statements

          2- In-depth knowledge of additional operational service areas with less complex rules and procedures, as required, such as: :

          • primary support for logistics and transportation administration, including warehouses, exemption documents, management of office vehicles, supervision of drivers and all related activities.
          • administration of the inventory of supplies and organizational assets.
          • travel administration, processing requests, visa issuances, flight and hotel bookings, travel claims and follow-up on travel-related issues

            3-Team management and facilitation skills, including to brief and explain procedures to other members of staff.

            4- Strong interpersonal skills.

            5- Flexibility to adapt to competing priorities and work in a fast-paced environment.

            Education Qualifications

            *Essential:

            Completion of secondary education. Training and certification in business administration, finance, accounting and/or technical courses in a field related to the work performed.  

            Desirable: 

            First university degree in business administration, finance, accounting public administration or related fields.

            📚 𝗗𝗶𝘀𝗰𝗼𝘃𝗲𝗿 𝗛𝗼𝘄 𝘁𝗼 𝗚𝗲𝘁 𝗮 𝗝𝗼𝗯 𝗶𝗻 𝘁𝗵𝗲 𝗨𝗡 𝗶𝗻 𝟮𝟬𝟮𝟯! 🌍🤝 𝗥𝗲𝗮𝗱 𝗼𝘂𝗿 𝗡𝗘𝗪 𝗥𝗲𝗰𝗿𝘂𝗶𝘁𝗺𝗲𝗻𝘁 𝗚𝘂𝗶𝗱𝗲 𝘁𝗼 𝘁𝗵𝗲 𝗨𝗡 𝟮𝟬𝟮𝟯 𝘄𝗶𝘁𝗵 𝘁𝗲𝘀𝘁 𝘀𝗮𝗺𝗽𝗹𝗲𝘀 𝗳𝗼𝗿 𝗨𝗡𝗛𝗖𝗥, 𝗪𝗙𝗣, 𝗨𝗡𝗜𝗖𝗘𝗙, 𝗨𝗡𝗗𝗦𝗦, 𝗨𝗡𝗙𝗣𝗔, 𝗜𝗢𝗠 𝗮𝗻𝗱 𝗼𝘁𝗵𝗲𝗿𝘀! 🌐

            ⚠️ 𝐂𝐡𝐚𝐧𝐠𝐞 𝐘𝐨𝐮𝐫 𝐋𝐢𝐟𝐞 𝐍𝐨𝐰: 𝐏𝐨𝐰𝐞𝐫𝐟𝐮𝐥 𝐓𝐞𝐜𝐡𝐧𝐢𝐪𝐮𝐞𝐬 𝐡𝐨𝐰 𝐭𝐨 𝐠𝐞𝐭 𝐚 𝐣𝐨𝐛 𝐢𝐧 𝐭𝐡𝐞 𝐔𝐧𝐢𝐭𝐞𝐝 𝐍𝐚𝐭𝐢𝐨𝐧𝐬 𝐍𝐎𝐖!

            Experience

            *Essential:

            A minimum of ten years of progressively responsible work experience relevant to the position including applying administrative and financial procedures through progressive work in finance and accounting activities

            
            Desirable:

            Experience in administrative support positions within WHO or another United Nations agency. Experience in Oracle-based systems or another enterprise resource planning system

            Use of Language Skills

            Excellent knowledge of English and Arabic.

            Other Skills (e.g. IT)

            Proficiency in computers and office software packages, handling of web-based management systems, Enterprise Resource Planning (ERP)  systems and Cloud Management Enterprise System such as Workday.

            REMUNERATION

            Remuneration comprises an annual base salary starting at USD 27,814 (subject to mandatory deductions for pension contributions and health insurance, as applicable) and 30 days of annual leave.

             

            ADDITIONAL INFORMATION

             

            • This vacancy notice may be used to fill other similar positions at the same grade level
              • Only candidates under serious consideration will be contacted.